Alpaca experienced a minor incident on June 1, 2026 affecting JNLC, lasting 1h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 01, 2026, 02:28 PM UTC
We are currently experiencing slower than normal processing times for JNLC transactions. Journals are processing successfully but at a reduced rate compared to typical performance.
- investigating Jun 01, 2026, 02:46 PM UTC
We are still investigating the issue. Update will follow shortly.
- investigating Jun 01, 2026, 02:58 PM UTC
Our team is continuing to investigate the slower than normal processing times for JNLC transactions. We will provide updates as we progress. Thank you for your continued patience.
- investigating Jun 01, 2026, 03:08 PM UTC
Our team is continuing to investigate the slower than normal processing times for JNLC transactions. We will provide updates as we progress. Thank you for your continued patience.
- identified Jun 01, 2026, 03:18 PM UTC
Our team is working to implement a fix to improve JNLC processing times. We will provide updates as we progress. Thank you for your continued patience.
- identified Jun 01, 2026, 03:33 PM UTC
Our team is working to implement a fix to improve JNLC processing times. We will provide updates as we progress. Thank you for your continued patience.
- identified Jun 01, 2026, 03:46 PM UTC
Our team is working to implement a fix to improve JNLC processing times. We will provide updates as we progress. Thank you for your continued patience.
- identified Jun 01, 2026, 03:57 PM UTC
A fix has been implemented to improve JNLC processing times, and we are monitoring to ensure journals are processing from the queue. We will continue to provide updates as we monitor. Thank you for your continued patience.
- monitoring Jun 01, 2026, 04:03 PM UTC
We are now seeing journals processing as normal and will continue to monitor them. Thank you for your continued patience.
- resolved Jun 01, 2026, 04:10 PM UTC
Journals are now processing as normal. Thank you for your patience during this time.
- postmortem Jun 02, 2026, 06:02 PM UTC
On June 1, 2026, our platform experienced a processing delay affecting journal cash transfers \(JNLCs\). The issue originated from a surge in journal volume at market open, which caused unexpected delays. However, no transactions were lost, rejected, or duplicated, and there was no impact to funds or positions. All queued journals were processed in order once throughput was restored. Our engineering teams deployed a fix and continued to monitor the situation for 24 hours post deployment. There have been no issues since and the incident is now closed. We know timely processing is critical to your operations, and we thank you for your understanding as we restored services.