Resolved after 43 minutes, affecting Account API and Orders API and 1 more, on November 3, 2026.
We've identified the cause of the SMS verification delays affecting some users' sign-in attempts and are working closely with our provider to restore normal SMS delivery.
Affected components
Update timeline
- investigating Nov 03, 2026, 08:14 AM UTC
We're aware that some users are experiencing issues completing sign-in when using a text message verification code. Email or authenticator app verification methods are not affected. Our team is actively working on a fix. We will post another update within 15 minutes.
- identified Nov 03, 2026, 08:23 AM UTC
We've identified the cause of the SMS verification delays affecting some users' sign-in attempts and are working closely with our provider to restore normal SMS delivery.
- resolved Nov 03, 2026, 08:58 AM UTC
This incident has been resolved.
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