Alma Pay Outage History

Alma Pay had 13 outages in the last 2 years totaling 14h 19m of downtime — averaging 0.5 incidents per month.

There were 13 Alma Pay outages since October 7, 2025 totaling 14h 19m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.almapay.com

Minor July 22, 2026

Payment creation issue for Adyen Terminals

Detected by Pingoru: Jul 22, 2026, 02:50 PM UTC
Resolved: Jul 22, 2026, 02:50 PM UTC
Duration: —

Affected: Adyen payment terminal integration

Timeline · 2 updates

identified Jul 22, 2026, 02:39 PM UTC

Status: Identified Our engineering team has identified an issue with our services impacting Adyen terminals. We have identified the problem, and taking steps to mitigate the issue. Affected components Adyen payment terminal integration (Partial outage)
resolved Jul 22, 2026, 02:50 PM UTC

Status: Resolved Our engineering team has mitigated the issue. All services are back up and running. Affected components Adyen payment terminal integration (Operational)

Read the full incident report →

Minor June 24, 2026

We are experiencing issues with Shopify

Detected by Pingoru: Jun 24, 2026, 12:00 PM UTC
Resolved: Jun 24, 2026, 12:00 PM UTC
Duration: —

Affected: Shopify

Timeline · 3 updates

investigating Jun 24, 2026, 11:31 AM UTC

Status: Investigating We are working to mitigate the issue Affected components Shopify (Degraded performance)
monitoring Jun 24, 2026, 11:51 AM UTC

Status: Monitoring We are aware that some of our Shopify integrations experienced disruptions due to an incident on Shopify's side. Shopify has since communicated on the issue and services are recovering. Our team is actively monitoring the situation and we will provide an update once full service is confirmed. We apologize for any inconvenience caused. Affected components Shopify (Degraded performance)
resolved Jun 29, 2026, 07:25 AM UTC

Status: Resolved The issue originated with Shopify; the issue has been resolved on their end. Affected components Shopify (Operational)

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Minor June 10, 2026

Partial outage

Detected by Pingoru: Jun 10, 2026, 09:46 AM UTC
Resolved: Jun 10, 2026, 09:46 AM UTC
Duration: —

Affected: Point-of-sale clientAdyen payment terminal integrationShopifyBuy now pay laterCredit paymentsFragments in-page clientNepting payment terminal integration

Timeline · 2 updates

investigating Jun 10, 2026, 09:39 AM UTC

Status: Investigating Our teams have identified an issue with our systems, resulting in degraded payment processing performances. We are working on identifying and solving the issue. Affected components Adyen payment terminal integration (Partial outage) Fragments in-page client (Partial outage) Nepting payment terminal integration (Partial outage) Shopify (Partial outage) Credit payments (Partial outage) Point-of-sale client (Partial outage) Buy now pay later (Partial outage)
resolved Jun 10, 2026, 09:46 AM UTC

Status: Resolved Our teams have identified and fixed an issue with our payment processing. Our systems are fully operational again. Affected components Adyen payment terminal integration (Operational) Fragments in-page client (Operational) Nepting payment terminal integration (Operational) Shopify (Operational) Credit payments (Operational) Point-of-sale client (Operational) Buy now pay later (Operational)

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Minor March 2, 2026

Payment 3DS errors

Detected by Pingoru: Mar 02, 2026, 05:50 PM UTC
Resolved: Mar 02, 2026, 05:50 PM UTC
Duration: —

Affected: Buy now pay laterCredit paymentsFragments in-page client

Timeline · 4 updates

investigating Mar 02, 2026, 03:56 PM UTC

Status: Investigating We are observing payment errors due to 3DS processing issues, mainly for Crédit Agricole card payments. We are currently investigating the problem. Affected components Buy now pay later (Partial outage) Fragments in-page client (Partial outage) Credit payments (Partial outage)
investigating Mar 02, 2026, 04:28 PM UTC

Status: Investigating We’re still investigating the issue with our partners. The issue is related to some 3DS ACS provider. Affected components Buy now pay later (Partial outage) Fragments in-page client (Partial outage) Credit payments (Partial outage)
monitoring Mar 02, 2026, 04:48 PM UTC

Status: Monitoring There haven’t been any errors in the last 10 minutes. We’re still monitoring the situtation. Affected components Buy now pay later (Partial outage) Fragments in-page client (Partial outage) Credit payments (Partial outage)
resolved Mar 02, 2026, 05:50 PM UTC

Status: Resolved The incident has been fully resolved. Affected components Buy now pay later (Operational) Fragments in-page client (Operational) Credit payments (Operational)

Read the full incident report →

Minor February 27, 2026

General unavailability of our services

Detected by Pingoru: Feb 27, 2026, 09:56 AM UTC
Resolved: Feb 27, 2026, 09:56 AM UTC
Duration: —

Affected: Point-of-sale clientAdyen payment terminal integrationBuy now pay laterCredit paymentsFragments in-page clientNepting payment terminal integrationDashboard

Timeline · 2 updates

investigating Feb 27, 2026, 09:31 AM UTC

Status: Investigating Our services are currently unavailable, our teams are investigating. Affected components Nepting payment terminal integration (Full outage) Dashboard (Full outage) Credit payments (Full outage) Point-of-sale client (Full outage) Buy now pay later (Full outage) Adyen payment terminal integration (Full outage) Fragments in-page client (Full outage)
resolved Feb 27, 2026, 09:56 AM UTC

Status: Resolved Our teams have identified an internal issue that caused our services to be unavailable. We have now fixed the issue, and our services are back to normal since 11:47am Paris time. Affected components Buy now pay later (Operational) Adyen payment terminal integration (Operational) Fragments in-page client (Operational) Nepting payment terminal integration (Operational) Dashboard (Operational) Credit payments (Operational) Point-of-sale client (Operational)

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Minor February 21, 2026

3DS issues with Credit Agricole cards

Detected by Pingoru: Feb 21, 2026, 05:46 PM UTC
Resolved: Feb 21, 2026, 05:46 PM UTC
Duration: —

Affected: Buy now pay laterCredit paymentsFragments in-page client

Timeline · 2 updates

investigating Feb 21, 2026, 12:37 PM UTC

Status: Investigating Since approximately 9AM Europe/Paris time on Saturday Feb 21st, we are observing a subset of customers having more difficulty performing 3DS authentication with their Credit Agricole cards. Affected components Buy now pay later (Degraded performance) Fragments in-page client (Degraded performance) Credit payments (Degraded performance)
resolved Feb 21, 2026, 05:46 PM UTC

Status: Resolved The source of the issue was external and has been fixed at 13:47 Paris time. Affected components Buy now pay later (Operational) Fragments in-page client (Operational) Credit payments (Operational)

Read the full incident report →

Minor February 4, 2026

Elevated latencies

Detected by Pingoru: Feb 04, 2026, 04:35 PM UTC
Resolved: Feb 04, 2026, 04:35 PM UTC
Duration: —

Timeline · 2 updates

monitoring Feb 04, 2026, 04:16 PM UTC

Status: Monitoring Between 16:22 and 16:57 CET, we experienced elevated latencies impacting payment processing. Some payment transactions were unable to complete their normal processing flow during this time. The issue originated from a configuration error during a routine deployment. Systems are now fully recovered and operating normally.
resolved Feb 04, 2026, 04:35 PM UTC

Status: Resolved The issue has been resolved. Systems are fully recovered and operating normally.

Read the full incident report →

Notice January 8, 2026