Resolved after 42 minutes, affecting In-store tools (Point-of-sale client) and In-store tools (Adyen payment terminal integration) and 1 more, on November 6, 2026.
All Alma services have been operating normally since 16:50 (Paris time). Our team continues to monitor the platform closely.
Affected components
Update timeline
- investigating Nov 06, 2026, 02:55 PM UTC
Since 15:37 CET, a large share of requests to the Alma API, the merchant Dashboard and related services are failing or timing out. Payment creation, eligibility checks and Shopify integrations may be affected. Our teams are actively investigating and working on mitigation. We will post an update within 30 minutes, or sooner if the situation changes.
- monitoring Nov 06, 2026, 03:56 PM UTC
Payment trafic is back to normal, our team is still investigating on the root cause.
- resolved Nov 06, 2026, 04:39 PM UTC
All Alma services have been operating normally since 16:50 (Paris time). Our team continues to monitor the platform closely.
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