Resolved after 1 hour 41 minutes, affecting Management Portal, on September 7, 2025.
On September 7th, 2025, at approximately 20:30 UTC, one of the backend services failed due to the use of an incorrect image tag. This resulted in a service outage and impacted customer logins. After correcting the image tag, the service was restored. The issue was fully resolved by 21:02 UTC the same day.
Affected components
Update timeline
- investigating Sep 07, 2025, 08:49 PM UTC
We are currently investigating an issue with the portal being inaccessible.
- identified Sep 07, 2025, 09:03 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 07, 2025, 09:04 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 07, 2025, 10:31 PM UTC
On September 7th, 2025, at approximately 20:30 UTC, one of the backend services failed due to the use of an incorrect image tag. This resulted in a service outage and impacted customer logins. After correcting the image tag, the service was restored. The issue was fully resolved by 21:02 UTC the same day.
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