AlexisHR Outage History

AlexisHR degraded · 1 active incident View live status →

AlexisHR had 14 outages in the last 2 years totaling 4153h 59m of downtime — averaging 0.6 incidents per month.

There were 14 AlexisHR outages since March 13, 2026 totaling 4153h 59m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.alexishr.com

Minor September 15, 2026

Phone Support Channel Unavailable

Detected by Pingoru
Sep 15, 2026, 07:11 AM UTC
Resolved
Sep 15, 2026, 08:25 AM UTC
Duration
1h 13m
Timeline · 3 updates
  1. investigating Sep 15, 2026, 07:11 AM UTC

    We are currently experiencing issues with our phone support channel, and calls may not connect. Our team is actively investigating the root cause. In the meantime, please reach out to our support team via chat, which is fully operational. We apologize for the inconvenience and will post updates here as soon as we know more.

  2. monitoring Sep 15, 2026, 08:24 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 15, 2026, 08:25 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 4, 2026

DB-server unstable

Detected by Pingoru
Sep 04, 2026, 11:26 AM UTC
Resolved
Sep 04, 2026, 12:28 PM UTC
Duration
1h 1m
Timeline · 3 updates
  1. investigating Sep 04, 2026, 11:26 AM UTC

    One db-server is unstable. This is caused by infrastructure with our supplier Micrsooft.

  2. investigating Sep 04, 2026, 12:27 PM UTC

    We are continuing to investigate this issue.

  3. resolved Sep 04, 2026, 12:28 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 27, 2026

Anonymous chat in Employee Surveys is not working

Detected by Pingoru
Aug 27, 2026, 08:53 AM UTC
Resolved
Aug 27, 2026, 12:44 PM UTC
Duration
3h 51m
Timeline · 3 updates
  1. investigating Aug 27, 2026, 08:53 AM UTC

    We are currently investigating this issue.

  2. monitoring Aug 27, 2026, 11:24 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 27, 2026, 12:44 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 17, 2026

We are currently investigating issues affecting login, system performance, and the impersonation feature. Users may experience slow response times, problems signing in, or be unable to use impersonation. We will share updates as soon as we know more.

Detected by Pingoru
Jun 17, 2026, 09:27 AM UTC
Resolved
Jun 18, 2026, 07:55 AM UTC
Duration
22h 27m
Affected: Simployer One Logon
Timeline · 3 updates
  1. investigating Jun 17, 2026, 09:27 AM UTC

    We are currently investigating this issue.

  2. monitoring Jun 17, 2026, 10:44 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 18, 2026, 07:55 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 15, 2026

Delayed result-emails in Employee Surveys

Detected by Pingoru
Jun 15, 2026, 10:03 AM UTC
Resolved
Jun 15, 2026, 01:28 PM UTC
Duration
3h 25m
Timeline · 3 updates
  1. identified Jun 15, 2026, 10:03 AM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Jun 15, 2026, 12:10 PM UTC

    Results are now updated and showing correctly. Email-notifications are still delayed, but will be delivered as soon as possible.

  3. resolved Jun 15, 2026, 01:28 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical April 30, 2026

Major HRM Classic outage

Detected by Pingoru
Apr 30, 2026, 06:12 AM UTC
Resolved
Apr 30, 2026, 06:14 AM UTC
Duration
2m
Affected: Simployer Classic Logon
Timeline · 4 updates
  1. investigating Apr 30, 2026, 06:12 AM UTC

    Our systems are experiencing a major outage. We apologize for the inconveniance, and we are working to restore the systems as fast as possible. Status updates will be posted to this page, and it is possible to subscribe to updates and get notifications in your channel of choice.

  2. identified Apr 30, 2026, 06:12 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 30, 2026, 06:13 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 30, 2026, 06:14 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 29, 2026

Changes in processing activities for a Simployer sub-processor

Detected by Pingoru
Apr 29, 2026, 02:11 PM UTC
Resolved
Apr 29, 2026, 02:11 PM UTC
Duration
—
Affected: Changes in sub-processors
Timeline · 1 update
  1. resolved Apr 29, 2026, 02:11 PM UTC

    Dear Customer, Transparency matters to us, so we want to keep you informed about a change to how we deliver AI-powered features in Simployer. To improve AI model resilience we have added Google Vertex AI as an additional AI platform alongside Microsoft Azure OpenAI. Both platforms operate within the EU. Google is already a listed sub-processor in our Data Processing Agreement — we are expanding the scope of their processing activities, not introducing a new sub-processor. Our Trust Center documentation has been updated to reflect this change. You can read the full details here: https://www.simployer.com/support/documentation/simployer-trust-center/other-useful-content/agreements/changes-in-the-msa No action is needed on your part. If you have any questions or concerns, we are happy to help at [email protected]. Best regards, Simployer

Read the full incident report →

Critical March 25, 2026

Simployer One login/access outage

Detected by Pingoru
Mar 25, 2026, 09:07 AM UTC
Resolved
Mar 25, 2026, 09:22 AM UTC
Duration
14m
Affected: Simployer One Logon
Timeline · 4 updates
  1. investigating Mar 25, 2026, 09:07 AM UTC

    We are currently investigating this issue.

  2. investigating Mar 25, 2026, 09:11 AM UTC

    Simployer One is currently unreachable. We are investigating the issue

  3. monitoring Mar 25, 2026, 09:20 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 25, 2026, 09:22 AM UTC

    This incident has been resolved.

Read the full incident report →

Major March 17, 2026

Login errors for companies with SSO

Detected by Pingoru
Mar 17, 2026, 09:13 AM UTC
Resolved
Mar 17, 2026, 10:31 AM UTC
Duration
1h 17m
Timeline · 2 updates
  1. investigating Mar 17, 2026, 09:13 AM UTC

    We are currently investigating this issue.

  2. resolved Mar 17, 2026, 10:31 AM UTC

    This incident has been resolved.

Read the full incident report →

Major March 17, 2026

Issues loading Employee Surveys

Detected by Pingoru
Mar 17, 2026, 06:57 AM UTC
Resolved
Mar 17, 2026, 07:29 AM UTC
Duration
31m
Timeline · 2 updates
  1. investigating Mar 17, 2026, 06:57 AM UTC

    We are currently investigating this issue.

  2. resolved Mar 17, 2026, 07:29 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 13, 2026

Document template editor abnormal behaviour

Detected by Pingoru
Mar 13, 2026, 11:42 AM UTC
Resolved
Mar 13, 2026, 05:45 PM UTC
Duration
6h 3m
Timeline · 3 updates
  1. investigating Mar 13, 2026, 11:42 AM UTC

    An issue has been identified to do with document template editor removing the format incorrectly. We are investigating the issue and will keep you updated. We apologise for the inconvenience caused.

  2. monitoring Mar 13, 2026, 02:05 PM UTC

    A fix has been rolled out, we are monitoring. Stay tuned for next update.

  3. resolved Mar 13, 2026, 05:45 PM UTC

    We have identified the issue and deployed a fix. We will continue to monitor and provide assistance. Thank you for your patience.

Read the full incident report →

Minor March 13, 2026

Abnormal behaviour of Simployer One

Detected by Pingoru
Mar 13, 2026, 08:40 AM UTC
Resolved
Mar 13, 2026, 11:30 AM UTC
Duration
2h 49m
Affected: Simployer One Logon
Timeline · 4 updates
  1. investigating Mar 13, 2026, 08:40 AM UTC

    We are investigating a problem that is causing abnormal behaviours in the app. We apologise for any inconvenience caused. Please stand by for further updates as we work on a solution.

  2. identified Mar 13, 2026, 09:13 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 13, 2026, 09:42 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 13, 2026, 11:30 AM UTC

    This incident has been resolved.

Read the full incident report →

Major March 13, 2026

Sia chatbot responses contains broken parts

Detected by Pingoru
Mar 13, 2026, 08:10 AM UTC
Resolved
Aug 31, 2026, 12:02 PM UTC
Duration
171d 3h
Timeline · 2 updates
  1. monitoring Mar 13, 2026, 08:10 AM UTC

    We identified the root cause as a known Azure OpenAI outage/degradation affecting the GPT-4.1 model in specific EU Data Zones. Affected Azure Regions: Sweden Central (Stockholm), West Europe, and France Central. Currently running on GPT-4.1 UK region which is not affected.

  2. resolved Aug 31, 2026, 12:02 PM UTC

    This incident has been resolved.

Read the full incident report →