AlexisHR Outage History

There were 7 AlexisHR outages since March 13, 2026 totaling 10h 58m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.alexishr.com

Critical April 30, 2026

Major HRM Classic outage

Detected by Pingoru: Apr 30, 2026, 06:12 AM UTC
Resolved: Apr 30, 2026, 06:14 AM UTC
Duration: 2m

Affected: Simployer Classic Logon

Timeline · 4 updates

investigating Apr 30, 2026, 06:12 AM UTC

Our systems are experiencing a major outage. We apologize for the inconveniance, and we are working to restore the systems as fast as possible. Status updates will be posted to this page, and it is possible to subscribe to updates and get notifications in your channel of choice.
identified Apr 30, 2026, 06:12 AM UTC

The issue has been identified and a fix is being implemented.
monitoring Apr 30, 2026, 06:13 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Apr 30, 2026, 06:14 AM UTC

This incident has been resolved.

Read the full incident report →

Notice April 29, 2026

Changes in processing activities for a Simployer sub-processor

Detected by Pingoru: Apr 29, 2026, 02:11 PM UTC
Resolved: Apr 29, 2026, 02:11 PM UTC
Duration: —

Affected: Changes in sub-processors

Timeline · 1 update

resolved Apr 29, 2026, 02:11 PM UTC

Dear Customer, Transparency matters to us, so we want to keep you informed about a change to how we deliver AI-powered features in Simployer. To improve AI model resilience we have added Google Vertex AI as an additional AI platform alongside Microsoft Azure OpenAI. Both platforms operate within the EU. Google is already a listed sub-processor in our Data Processing Agreement — we are expanding the scope of their processing activities, not introducing a new sub-processor. Our Trust Center documentation has been updated to reflect this change. You can read the full details here: https://www.simployer.com/support/documentation/simployer-trust-center/other-useful-content/agreements/changes-in-the-msa No action is needed on your part. If you have any questions or concerns, we are happy to help at [email protected]. Best regards, Simployer

Read the full incident report →

Critical March 25, 2026

Simployer One login/access outage

Detected by Pingoru: Mar 25, 2026, 09:07 AM UTC
Resolved: Mar 25, 2026, 09:22 AM UTC
Duration: 14m

Affected: Simployer One Logon

Timeline · 4 updates

investigating Mar 25, 2026, 09:07 AM UTC

We are currently investigating this issue.
investigating Mar 25, 2026, 09:11 AM UTC

Simployer One is currently unreachable. We are investigating the issue
monitoring Mar 25, 2026, 09:20 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Mar 25, 2026, 09:22 AM UTC

This incident has been resolved.

Read the full incident report →

Major March 17, 2026

Login errors for companies with SSO

Detected by Pingoru: Mar 17, 2026, 09:13 AM UTC
Resolved: Mar 17, 2026, 10:31 AM UTC
Duration: 1h 17m

Timeline · 2 updates

investigating Mar 17, 2026, 09:13 AM UTC

We are currently investigating this issue.
resolved Mar 17, 2026, 10:31 AM UTC

This incident has been resolved.

Read the full incident report →

Major March 17, 2026

Issues loading Employee Surveys

Detected by Pingoru: Mar 17, 2026, 06:57 AM UTC
Resolved: Mar 17, 2026, 07:29 AM UTC
Duration: 31m

Timeline · 2 updates

investigating Mar 17, 2026, 06:57 AM UTC

We are currently investigating this issue.
resolved Mar 17, 2026, 07:29 AM UTC

This incident has been resolved.

Read the full incident report →

Notice March 13, 2026

Document template editor abnormal behaviour

Detected by Pingoru: Mar 13, 2026, 11:42 AM UTC
Resolved: Mar 13, 2026, 05:45 PM UTC
Duration: 6h 3m

Timeline · 3 updates

investigating Mar 13, 2026, 11:42 AM UTC

An issue has been identified to do with document template editor removing the format incorrectly. We are investigating the issue and will keep you updated. We apologise for the inconvenience caused.
monitoring Mar 13, 2026, 02:05 PM UTC

A fix has been rolled out, we are monitoring. Stay tuned for next update.
resolved Mar 13, 2026, 05:45 PM UTC

We have identified the issue and deployed a fix. We will continue to monitor and provide assistance. Thank you for your patience.

Read the full incident report →

Minor March 13, 2026

Abnormal behaviour of Simployer One

Detected by Pingoru: Mar 13, 2026, 08:40 AM UTC
Resolved: Mar 13, 2026, 11:30 AM UTC
Duration: 2h 49m

Affected: Simployer One Logon

Timeline · 4 updates

investigating Mar 13, 2026, 08:40 AM UTC

We are investigating a problem that is causing abnormal behaviours in the app. We apologise for any inconvenience caused. Please stand by for further updates as we work on a solution.
identified Mar 13, 2026, 09:13 AM UTC

The issue has been identified and a fix is being implemented.
monitoring Mar 13, 2026, 09:42 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Mar 13, 2026, 11:30 AM UTC

This incident has been resolved.

Read the full incident report →

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