AlexisHR incident

Document template editor abnormal behaviour

Notice Resolved View vendor source →
Started
Mar 13, 2026, 11:42 AM UTC
Resolved
Mar 13, 2026, 05:45 PM UTC
Duration
6h 3m
Detected by Pingoru
Mar 13, 2026, 11:42 AM UTC

Update timeline

  1. investigating Mar 13, 2026, 11:42 AM UTC

    An issue has been identified to do with document template editor removing the format incorrectly. We are investigating the issue and will keep you updated. We apologise for the inconvenience caused.

  2. monitoring Mar 13, 2026, 02:05 PM UTC

    A fix has been rolled out, we are monitoring. Stay tuned for next update.

  3. resolved Mar 13, 2026, 05:45 PM UTC

    We have identified the issue and deployed a fix. We will continue to monitor and provide assistance. Thank you for your patience.

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