Alchemer incident

Application Login Page Not Functioning (AWS Outage)

Notice Resolved View vendor source →

Alchemer experienced a notice incident on October 20, 2025 affecting Application - US and Phone Support and 1 more component, lasting 2h 39m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 09:04 AM UTC
Resolved
Oct 20, 2025, 11:43 AM UTC
Duration
2h 39m
Detected by Pingoru
Oct 20, 2025, 09:04 AM UTC

Affected components

Application - USPhone SupportApplication - CAApplication - EU

Update timeline

  1. investigating Oct 20, 2025, 09:04 AM UTC

    Amazon Web Services major disruption is causing login page failures https://health.aws.amazon.com/health/status

  2. resolved Oct 20, 2025, 11:43 AM UTC

    Amazon Web Services outage has been resolved. https://health.aws.amazon.com/health/status