Alchemer incident

Application Login Page Not Functioning (AWS Outage)

Resolved after 2 hours 39 minutes, affecting Application - US and Phone Support and 1 more, on October 20, 2025.

resolved Oct 20, 2025, 11:43 AM UTC

Amazon Web Services outage has been resolved. https://health.aws.amazon.com/health/status

Started
Oct 20, 2025, 09:04 AM UTC
Resolved
Oct 20, 2025, 11:43 AM UTC
Duration
2h 39m
Detected by Pingoru
Oct 20, 2025, 09:04 AM UTC

Affected components

Application - USPhone SupportApplication - CAApplication - EU

Update timeline

  1. investigating Oct 20, 2025, 09:04 AM UTC

    Amazon Web Services major disruption is causing login page failures https://health.aws.amazon.com/health/status

  2. resolved Oct 20, 2025, 11:43 AM UTC

    Amazon Web Services outage has been resolved. https://health.aws.amazon.com/health/status

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