Resolved after 3 hours 21 minutes, affecting Response Processing - US, on November 10, 2020.
Responses are being processed but remain delayed for some accounts. We are monitoring this. Please check back soon and reach out to Alchemer support if you are experiencing these delays or have any questions.
Affected components
Update timeline
- investigating Nov 10, 2020, 10:08 AM UTC
We are currently experiencing delayed response processing for some accounts. If you are experiencing this behavior or any other issues, please reach out to Support from your Need Help portal in the application. Rest assured that your data is being collected and you will soon see it processed into your account. Thank you for your patience.
- monitoring Nov 10, 2020, 11:13 AM UTC
Responses are being processed but remain delayed for some accounts. We are monitoring this. Please check back soon and reach out to Alchemer support if you are experiencing these delays or have any questions.
- resolved Nov 10, 2020, 01:29 PM UTC
This incident has been resolved.
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