Alchemer incident

HTML Errors in Translated Surveys

Resolved after 5 hours 49 minutes, affecting Survey Taking - US and Survey Taking - EU and 1 more, on November 12, 2020.

identified Nov 12, 2020, 04:36 PM UTC

The issue has been identified and a fix is being implemented.

Started
Nov 12, 2020, 01:44 PM UTC
Resolved
Nov 12, 2020, 07:33 PM UTC
Duration
5h 49m
Detected by Pingoru
Nov 12, 2020, 01:44 PM UTC

Affected components

Survey Taking - USSurvey Taking - EUSurvey Taking - CA

Update timeline

  1. investigating Nov 12, 2020, 01:44 PM UTC

    We are currently looking into reports of HTML not rendering in non-default languages within translated surveys.

  2. identified Nov 12, 2020, 04:36 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Nov 12, 2020, 07:33 PM UTC

    This incident has been resolved.

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