Resolved after 12 minutes, affecting Application - US and Survey Taking - US, on November 25, 2020.
Our vendor has been able to make improvements that is causing services to come back up to speed as of two minutes ago. We are continuing to monitor the situation to ensure consistent service.
Affected components
Update timeline
- identified Nov 25, 2020, 05:18 PM UTC
We are experiencing an issue with issues logging into the application due to a vendor-specific issue. Our vendor is experiencing issues that are being investigated to resolve the issue as swiftly as possible.
- identified Nov 25, 2020, 05:20 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Nov 25, 2020, 05:24 PM UTC
Our vendor has been able to make improvements that is causing services to come back up to speed as of two minutes ago. We are continuing to monitor the situation to ensure consistent service.
- resolved Nov 25, 2020, 05:30 PM UTC
This incident has been resolved.
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