Resolved after 1 hour 25 minutes, affecting Application - US, on January 20, 2021.
Our team has been able to stabilize the impact of this issue and are continuing to monitor to ensure it is resolved.
Affected components
Update timeline
- identified Jan 20, 2021, 08:42 PM UTC
We have identified an issue that is causing some users to receive an error message when logging into the US-based application. Our teams are working swiftly to resolve the issue. EU and Canada services, as well as survey taking overall, are not impacted at this time. More information to follow.
- monitoring Jan 20, 2021, 09:15 PM UTC
Our team has been able to stabilize the impact of this issue and are continuing to monitor to ensure it is resolved.
- resolved Jan 20, 2021, 10:07 PM UTC
This incident has been resolved.
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