Alchemer incident

US - Degraded Response Processing

Resolved after 11 hours 1 minute, affecting Response Processing - US, on March 31, 2021.

monitoring Mar 31, 2021, 05:36 PM UTC

A fix has been implemented. We continue to monitor to ensure responses continue to process. Thank you for your patience.

Started
Mar 31, 2021, 08:07 AM UTC
Resolved
Mar 31, 2021, 07:08 PM UTC
Duration
11h 1m
Detected by Pingoru
Mar 31, 2021, 08:07 AM UTC

Affected components

Response Processing - US

Update timeline

  1. monitoring Mar 31, 2021, 08:07 AM UTC

    We are currently deploying a resolution for degraded response processing that has been taking place recently. You may experience oddities such as seemingly missing responses and slowdowns of the application as we actively work on the issue. Thank you for your patience, we expect to have this fully resolved soon.

  2. monitoring Mar 31, 2021, 05:29 PM UTC

    We are continuing to monitor for any further issues.

  3. monitoring Mar 31, 2021, 05:36 PM UTC

    A fix has been implemented. We continue to monitor to ensure responses continue to process. Thank you for your patience.

  4. resolved Mar 31, 2021, 07:08 PM UTC

    This incident has been resolved.

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