Aitronos incident

Knowledge v2, Knowledge v3, and 2 other services are down; Chat errors is degraded

Major Resolved View vendor source →

Aitronos experienced a major incident on October 20, 2026 affecting Chat (Chat errors) and Knowledge (Knowledge v2) and 1 more component, lasting 16h 34m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2026, 05:35 AM UTC
Resolved
Oct 20, 2026, 10:10 PM UTC
Duration
16h 34m
Detected by Pingoru
Oct 20, 2026, 05:35 AM UTC

Affected components

Chat (Chat errors)Knowledge (Knowledge v2)Knowledge (Knowledge v3)Model providers (Aitronos models)Platform (Platform)

Update timeline

  1. investigating Oct 20, 2026, 05:35 AM UTC

    Knowledge v2 went down.

  2. resolved Oct 20, 2026, 10:10 PM UTC

    Knowledge v3 and all Aitronos models have recovered. All services are operating normally.