Affected components
Update timeline
- investigating Feb 17, 2026, 02:33 AM UTC
Since 1:30 AM PST, we have been investigating an issue with our Segmentation service. Customers using segmentation features, including attributes and tags, may experience delays in message deliveries. We want to assure you that no messages will be dropped. Our engineering team is actively working on a resolution. We will update this page with more information about the affected components as our investigation progresses. If you have any questions or concerns, please don't hesitate to contact Airship Technical Support at https://support.airship.com.
- monitoring Feb 17, 2026, 02:36 AM UTC
Our engineering team has implemented a fix and we are currently monitoring the system. Please, feel free to contact Airship Technical Support at https://support.airship.com, you have any questions or concerns.
- resolved Feb 17, 2026, 04:11 AM UTC
This incident has been resolved. Please, feel free to contact Airship Technical Support at https://support.airship.com, you have any questions or concerns.
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