Investigating an issue with the Mobile Messaging component

Update timeline

1. investigating May 05, 2026, 10:14 AM UTC

   Since 10:14 AM Pacific time we are investigating an issue involving the Mobile Messaging component. Our engineering team is working to resolve the issue. We will update our status page with additional affected components (if necessary) as soon as we have more information. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

2. investigating May 05, 2026, 10:37 AM UTC

   As of 9:55 AM PST / 16:55 UTC, we are actively investigating a service degradation that is resulting in delivery delays for non-broadcast messages. Our engineering team is working to identify and resolve this as quickly as possible. We will update our status page as soon as we have more information. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

3. monitoring May 05, 2026, 11:15 AM UTC

   Our engineering team has identified the source of the issue and the system has recovered. We are continuing to monitor for any other issues. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.