Airship incident
Investigating an issue with the Mobile Messaging component
Airship experienced a major incident on May 5, 2026 affecting Email Messaging and Mobile Messaging and 1 more component, lasting 10h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 05, 2026, 10:14 AM UTC
Since 10:14 AM Pacific time we are investigating an issue involving the Mobile Messaging component. Our engineering team is working to resolve the issue. We will update our status page with additional affected components (if necessary) as soon as we have more information. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
- investigating May 05, 2026, 10:37 AM UTC
As of 9:55 AM PST / 16:55 UTC, we are actively investigating a service degradation that is resulting in delivery delays for non-broadcast messages. Our engineering team is working to identify and resolve this as quickly as possible. We will update our status page as soon as we have more information. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
- monitoring May 05, 2026, 11:15 AM UTC
Our engineering team has identified the source of the issue and the system has recovered. We are continuing to monitor for any other issues. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
- monitoring May 05, 2026, 03:11 PM UTC
Our team is actively monitoring the issue and working to restore a full recovery. Customers using features that rely on attributes, personalization, and other mixed segmentation will still experience delays. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
- resolved May 05, 2026, 08:41 PM UTC
This issue has been resolved. Please feel free to contact Airship Technical Support at https://support.airship.com, you have any questions or concerns.