Airia Outage History

Started Oct 13, 2026, 12:29 AM UTC· resolved Oct 13, 2026, 12:47 AM UTC

1. investigating Oct 13, 2026, 12:29 AM UTC

   We are aware of an outage impacting prodaus.airia.ai and are investigating the issue.

2. monitoring Oct 13, 2026, 12:32 AM UTC

   A fix has been implemented and the platform is operational again. We are continuing to monitor closely.

3. resolved Oct 13, 2026, 12:47 AM UTC

   This incident has been resolved. We are continuing to monitor closely.

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Started Aug 26, 2026, 04:42 PM UTC· resolved Aug 26, 2026, 06:27 PM UTC

1. investigating Aug 26, 2026, 04:42 PM UTC

   We are aware of an issue where users are unable to access the airia.ai platform and engineering is investigating.

2. identified Aug 26, 2026, 05:05 PM UTC

   We've identified the issue and have a implemented a fix that should allow Airia platform users to be able to log in. We are continuing to monitor closely.

3. resolved Aug 26, 2026, 06:27 PM UTC

   This issue has been fully resolved.

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Started Apr 07, 2026, 06:03 PM UTC· resolved Apr 07, 2026, 07:31 PM UTC

1. investigating Apr 07, 2026, 06:03 PM UTC

   We are aware of an incident impacting the airia.ai environment and are investigating.

2. investigating Apr 07, 2026, 06:17 PM UTC

   We are continuing to investigate the issue.

3. investigating Apr 07, 2026, 06:36 PM UTC

   Engineering is continuing to research this issue and will post another update shortly.

4. monitoring Apr 07, 2026, 07:04 PM UTC

   Engineering has applied a change and the environment has stabilized. We're continuing to monitor closely.

5. monitoring Apr 07, 2026, 07:05 PM UTC

   We are continuing to monitor for any further issues.

6. resolved Apr 07, 2026, 07:31 PM UTC

   This issue has been resolved.

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Started Apr 03, 2026, 04:18 PM UTC· resolved Apr 03, 2026, 04:57 PM UTC

1. investigating Apr 03, 2026, 04:18 PM UTC

   We are aware of an outage impacting our European SaaS customers and are investigaing the issue.

2. identified Apr 03, 2026, 04:35 PM UTC

   Engineering is continuing to investigate and have implemented mitigations to stabilize the environment as this effort continues.

3. resolved Apr 03, 2026, 04:57 PM UTC

   This issue has been resolved. Engineering is continuing to closely monitor in an abundance of caution.

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Started Mar 19, 2026, 03:32 PM UTC· resolved Mar 19, 2026, 05:20 PM UTC

1. investigating Mar 19, 2026, 03:32 PM UTC

   We are investigating an issue impacting our North American Shared SaaS environment (airia.ai).

2. monitoring Mar 19, 2026, 04:02 PM UTC

   Engineering has mitigated the issue and we are seeing error levels drop. We are continuing to investigate and monitor the situation closely.

3. resolved Mar 19, 2026, 05:20 PM UTC

   This incident has been resolved.

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Started Mar 01, 2026, 10:50 PM UTC· resolved Mar 02, 2026, 12:28 AM UTC

1. investigating Mar 01, 2026, 10:50 PM UTC

   We aware of and investigating an issue with Airia impacting our North American SaaS customers.

2. resolved Mar 02, 2026, 12:28 AM UTC

   We have resolved the issue and are continuing to monitor closely.

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Started Feb 05, 2026, 05:05 PM UTC· resolved Feb 05, 2026, 08:49 PM UTC

1. investigating Feb 05, 2026, 05:05 PM UTC

   We are aware of elevated error rates in our airia.ai environment. Engineering is investigating the issue and will provide an update shortly.

2. monitoring Feb 05, 2026, 05:47 PM UTC

   We've identified the issue, we've implemented a fix, and we're trying to monitor the situation closely as functionality stabilizes.

3. monitoring Feb 05, 2026, 06:15 PM UTC

   We are aware of continuing high error rates and delays in some functionality. Our engineering teams are continuing to investigate.

4. monitoring Feb 05, 2026, 07:03 PM UTC

   We are continuing to monitor the situation closely and engineering is continuing to investigate. Most functionality within the platform has been restored. Currently, there is a known issue with scheduled pipeline executions that engineering is investigating.

5. monitoring Feb 05, 2026, 07:35 PM UTC

   Engineering is still investigating reports of issues with scheduled pipeline executions. We will provide another update shortly.

6. resolved Feb 05, 2026, 08:49 PM UTC

   This incident has been resolved.

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Started Jan 09, 2026, 04:19 PM UTC· resolved Jan 09, 2026, 05:10 PM UTC

1. investigating Jan 09, 2026, 04:19 PM UTC

   We are aware of a performance issue impacting eu1.airia.ai and are looking into the issue.

2. identified Jan 09, 2026, 04:59 PM UTC

   Root cause for this behavior has been identified and addressed. We're continuing to monitor the situation closely.

3. resolved Jan 09, 2026, 05:10 PM UTC

   This incident has been resolved.

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Started Nov 18, 2025, 12:01 PM UTC· resolved Nov 18, 2025, 05:35 PM UTC

1. identified Nov 18, 2025, 12:01 PM UTC

   We are aware of a global networking incident which is impacting all Airia environments. We are monitoring the situation and will provide an update shortly.

2. identified Nov 18, 2025, 12:30 PM UTC

   We see signs that the network issues are starting to recover and error rates within Airia are reducing, but still elevated. We will provide another update shortly.

3. identified Nov 18, 2025, 01:23 PM UTC

   We continue to see signs of recovery however Airia users will continue to experience intermittent issues and higher-than-usual API error rates.

4. identified Nov 18, 2025, 02:06 PM UTC

   We are continuing to monitor the situation and will provide another update shortly.

5. monitoring Nov 18, 2025, 02:57 PM UTC

   We are continuing to monitor the situation closely however error levels have returned to normal. We will provide another update shortly.

6. monitoring Nov 18, 2025, 03:54 PM UTC

   We are continuing to monitor the networking outage as recovery is ongoing and there are intermittent issues detected.

7. monitoring Nov 18, 2025, 04:36 PM UTC

   While occasional issues are still being detected, the error rates have continued to reduce and environments are all Airia functionality has recovered. We are continuing to monitor the situation and will update shortly.

8. resolved Nov 18, 2025, 05:35 PM UTC

   We've seen a full recovery in all Airia environments and are considering this issue resolved. We are continuing to monitor the situation closely in the event of a regression.

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Started Nov 14, 2025, 07:00 PM UTC· resolved Nov 14, 2025, 07:00 PM UTC

1. resolved Nov 15, 2025, 11:51 AM UTC

   We've detected degraded performance with airia.ai. We are looking into this issue.

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Started Oct 23, 2025, 10:55 PM UTC· resolved Oct 23, 2025, 11:57 PM UTC

1. investigating Oct 23, 2025, 10:55 PM UTC

   We are investigating an issue impacting RAG operations in this environment.

2. identified Oct 23, 2025, 11:01 PM UTC

   We've identified the root cause of the issue impacting our RAG / data ingestion services within prodaus.airia.ai. We are working on fixing this issue and will provide an update soon.

3. resolved Oct 23, 2025, 11:57 PM UTC

   This issue has been resolved.

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Started Jul 11, 2025, 04:54 PM UTC· resolved Jul 11, 2025, 06:18 PM UTC

1. investigating Jul 11, 2025, 04:54 PM UTC

   We are currently investigating an incident reported by our billing provider. Some functionality within Airia is unavailable while we investigate this. This issue impacts all Airia environments and all Airia tenants. We will provide an update shortly.

2. monitoring Jul 11, 2025, 05:03 PM UTC

   We've implemented a workaround and agents can be executed in Airia now. We're continuing to monitor the situation.

3. resolved Jul 11, 2025, 06:18 PM UTC

   Issues with our billing provider have been fully resolved.

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Started Jun 21, 2025, 02:09 AM UTC· resolved Jun 21, 2025, 05:35 PM UTC

1. investigating Jun 21, 2025, 02:09 AM UTC

   We are investigating the loss functionality within some or all Airia environments. Engineering has been engaged.

2. investigating Jun 21, 2025, 03:41 AM UTC

   Engineering is engaged with our cloud partners to restore access to affected resources.

3. identified Jun 21, 2025, 06:14 AM UTC

   Restoration of services ongoing.

4. identified Jun 21, 2025, 09:08 AM UTC

   Restoration of services is ongoing.

5. monitoring Jun 21, 2025, 10:51 AM UTC

   Most service functionality has been recovered. We're continuing to recover services.

6. monitoring Jun 21, 2025, 11:20 AM UTC

   prodaus.airia.ai and eu1.airia.ai have been recovered. We are continuing to monitor closely in parallel to ongoing recovery efforts.

7. monitoring Jun 21, 2025, 11:26 AM UTC

   All functionality within mena.airia.ai has been recovered. We're continuing to monitor all environments closely and continue recovery for airia.ai.

8. monitoring Jun 21, 2025, 01:33 PM UTC

   We are continuing to work with engineering to fully restore functionality within all Airia environments.

9. resolved Jun 21, 2025, 05:35 PM UTC

   The recovery of all Airia services in all environments is complete. We are continuing to monitor closely.

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