Airia had 13 outages in the last 2 years totaling 35h 36m of downtime — averaging 0.5 incidents per month.
There were 13 Airia outages since June 21, 2025 totaling 35h 36m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are aware of an outage impacting prodaus.airia.ai and are investigating the issue.
A fix has been implemented and the platform is operational again. We are continuing to monitor closely.
This incident has been resolved. We are continuing to monitor closely.
We are aware of an issue where users are unable to access the airia.ai platform and engineering is investigating.
We've identified the issue and have a implemented a fix that should allow Airia platform users to be able to log in. We are continuing to monitor closely.
This issue has been fully resolved.
We are aware of an incident impacting the airia.ai environment and are investigating.
We are continuing to investigate the issue.
Engineering is continuing to research this issue and will post another update shortly.
Engineering has applied a change and the environment has stabilized. We're continuing to monitor closely.
We are continuing to monitor for any further issues.
This issue has been resolved.
We are aware of an outage impacting our European SaaS customers and are investigaing the issue.
Engineering is continuing to investigate and have implemented mitigations to stabilize the environment as this effort continues.
This issue has been resolved. Engineering is continuing to closely monitor in an abundance of caution.
We are investigating an issue impacting our North American Shared SaaS environment (airia.ai).
Engineering has mitigated the issue and we are seeing error levels drop. We are continuing to investigate and monitor the situation closely.
This incident has been resolved.
We aware of and investigating an issue with Airia impacting our North American SaaS customers.
We have resolved the issue and are continuing to monitor closely.
We are aware of elevated error rates in our airia.ai environment. Engineering is investigating the issue and will provide an update shortly.
We've identified the issue, we've implemented a fix, and we're trying to monitor the situation closely as functionality stabilizes.
We are aware of continuing high error rates and delays in some functionality. Our engineering teams are continuing to investigate.
We are continuing to monitor the situation closely and engineering is continuing to investigate. Most functionality within the platform has been restored. Currently, there is a known issue with scheduled pipeline executions that engineering is investigating.
Engineering is still investigating reports of issues with scheduled pipeline executions. We will provide another update shortly.
This incident has been resolved.
We are aware of a performance issue impacting eu1.airia.ai and are looking into the issue.
Root cause for this behavior has been identified and addressed. We're continuing to monitor the situation closely.
This incident has been resolved.
We are aware of a global networking incident which is impacting all Airia environments. We are monitoring the situation and will provide an update shortly.
We see signs that the network issues are starting to recover and error rates within Airia are reducing, but still elevated. We will provide another update shortly.
We continue to see signs of recovery however Airia users will continue to experience intermittent issues and higher-than-usual API error rates.
We are continuing to monitor the situation and will provide another update shortly.
We are continuing to monitor the situation closely however error levels have returned to normal. We will provide another update shortly.
We are continuing to monitor the networking outage as recovery is ongoing and there are intermittent issues detected.
While occasional issues are still being detected, the error rates have continued to reduce and environments are all Airia functionality has recovered. We are continuing to monitor the situation and will update shortly.
We've seen a full recovery in all Airia environments and are considering this issue resolved. We are continuing to monitor the situation closely in the event of a regression.
We've detected degraded performance with airia.ai. We are looking into this issue.
We are investigating an issue impacting RAG operations in this environment.
We've identified the root cause of the issue impacting our RAG / data ingestion services within prodaus.airia.ai. We are working on fixing this issue and will provide an update soon.
This issue has been resolved.
We are currently investigating an incident reported by our billing provider. Some functionality within Airia is unavailable while we investigate this. This issue impacts all Airia environments and all Airia tenants. We will provide an update shortly.
We've implemented a workaround and agents can be executed in Airia now. We're continuing to monitor the situation.
Issues with our billing provider have been fully resolved.