Resolved after 3 days 11 hours, on July 30, 2026.
We've deployed a fix for this issue and are monitoring its impact. Errors on the POST /v2/special_offers endpoint stopped at approximately 15:05 PDT. Please retry any special offers or pre-approvals that failed during this period.
Update timeline
- investigating Jul 30, 2026, 09:32 PM UTC
We are currently investigating an increased number of 500 Errors impacting the POST /v2/special_offers endpoint, which is used to send both special offers and pre-approvals. This started around 06:00 PDT and increased significantly from 09:15 PDT. Our engineering teams are working to identify and resolve the issue, and we will update you with the latest information as soon as possible.
- monitoring Jul 30, 2026, 10:09 PM UTC
We've deployed a fix for this issue and are monitoring its impact. Errors on the POST /v2/special_offers endpoint stopped at approximately 15:05 PDT. Please retry any special offers or pre-approvals that failed during this period.
- resolved Aug 03, 2026, 08:57 AM UTC
This incident has been resolved.
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