Resolved after 20 hours 42 minutes, on October 2, 2026.
This issue is resolved. The issue began on September 29, 2026 at approximately 20:30 UTC and was resolved on October 02, 2026, at approximately 21:30 UTC. Please retry any requests that returned incomplete responses during this period, re-sync any data that may not have been fully retrieved previously, and reach out to us via the Support Portal if you are still encountering the issue.
Update timeline
- investigating Oct 02, 2026, 07:47 AM UTC
We are actively investigating intermittent connection issues where some API responses may be cut off before they are fully received. This began on September 29, 2026 at approximately 20:30 UTC and mainly affects larger responses, for example, from the reservations, listings, threads and resolutions endpoints. Our engineering teams are working to identify and resolve the issue, and we will update you with the latest information as soon as possible. In the meantime, we recommend retrying any requests that return incomplete responses, and using smaller page sizes (`_limit`) where possible.
- resolved Oct 03, 2026, 04:30 AM UTC
This issue is resolved. The issue began on September 29, 2026 at approximately 20:30 UTC and was resolved on October 02, 2026, at approximately 21:30 UTC. Please retry any requests that returned incomplete responses during this period, re-sync any data that may not have been fully retrieved previously, and reach out to us via the Support Portal if you are still encountering the issue.
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