Resolved after 2 days 15 hours, on October 17, 2025.
We are currently investigating an issue that is preventing some partners from creating Support Tickets. For critical issues that require escalation, kindly contact your Airbnb Connectivity Partner Manager. Please see ticket priority guidelines - https://developer.airbnb.com/docs/create-and-manage-support-cases#ticket-priority We are looking into the matter and will update you with the latest information as soon as possible.
Update timeline
- investigating Oct 17, 2025, 08:39 AM UTC
We are currently investigating an issue that is preventing some partners from creating Support Tickets. For critical issues that require escalation, kindly contact your Airbnb Connectivity Partner Manager. Please see ticket priority guidelines - https://developer.airbnb.com/docs/create-and-manage-support-cases#ticket-priority We are looking into the matter and will update you with the latest information as soon as possible.
- resolved Oct 19, 2025, 11:41 PM UTC
This issue was resolved on Friday (October 17, 2025) around 10:00 PM UTC.
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