Airbnb incident

Issue creating Support Tickets via Partner Portal

Notice Resolved View vendor source →

Airbnb experienced a notice incident on October 17, 2025, lasting 2d 15h. The incident has been resolved; the full update timeline is below.

Started
Oct 17, 2025, 08:39 AM UTC
Resolved
Oct 19, 2025, 11:41 PM UTC
Duration
2d 15h
Detected by Pingoru
Oct 17, 2025, 08:39 AM UTC

Update timeline

  1. investigating Oct 17, 2025, 08:39 AM UTC

    We are currently investigating an issue that is preventing some partners from creating Support Tickets. For critical issues that require escalation, kindly contact your Airbnb Connectivity Partner Manager. Please see ticket priority guidelines - https://developer.airbnb.com/docs/create-and-manage-support-cases#ticket-priority We are looking into the matter and will update you with the latest information as soon as possible.

  2. resolved Oct 19, 2025, 11:41 PM UTC

    This issue was resolved on Friday (October 17, 2025) around 10:00 PM UTC.