500 errors on Messaging API and webhooks missing thread IDs

Update timeline

1. monitoring Nov 25, 2024, 06:45 PM UTC

   We experienced an increased number of 500 errors impacting the Message API, which started on Nov 24, 2024 around 10:03 AM (PST). This has been mitigated as of 11:57 AM (PST), on Nov 24. We are monitoring the results. In addition to 500 errors, during the incident, webhooks for newly crated reservations might have been sent without thread IDs. Our engineers have now backfilled the threads for the affected reservations. You can retrieve them using the GET Reservations API. We apologize for the inconvenience caused

2. resolved Nov 26, 2024, 09:05 PM UTC

   This incident has been resolved. If you still experiencing this issue, please contact us via the Support Portal.