Airbnb incident
Issue Affecting Image URL on Message API and Message-related Webhooks
Resolved after 1 day 2 hours, on December 9, 2024.
This incident has been resolved. If you are still experiencing this issue, please contact us via the Support Portal.
Update timeline
- identified Dec 09, 2024, 10:45 PM UTC
Our team is currently addressing an issue affecting the Messaging API and message-related webhooks, where image URLs sometimes fail to work properly. This intermittent issue results in some images not loading and displaying an error message instead (404 not found error). We apologize for any inconvenience this may cause and will provide further updates as soon as they're available.
- monitoring Dec 10, 2024, 03:21 AM UTC
A fix has been implemented for the issue; image URLs in Messaging API and webhooks should work as expected now.
- resolved Dec 11, 2024, 01:24 AM UTC
This incident has been resolved. If you are still experiencing this issue, please contact us via the Support Portal.
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