Resolved after 1 day 14 hours, on February 10, 2025.
This issue has been mitigated as of Monday, Feb 10th at 7:15 PM PST. Please proceed with re-sending any requests impacted by this incident. We apologize for the inconvenience.
Update timeline
- investigating Feb 10, 2025, 02:19 AM UTC
We are actively investigating an increased number of 500 errors across multiple endpoints, mainly the Pricing Settings endpoints. We'll share further updates as soon as possible.
- identified Feb 10, 2025, 05:41 PM UTC
We have identified the issue and are currently working on a resolution. In the meantime, please try resending your failed requests. We apologize for any inconvenience this may have caused.
- monitoring Feb 11, 2025, 05:21 AM UTC
A fix has been implemented and has mitigated the issue. We will monitor the status and provide further updates if any. Thank you for your patience and understanding.
- resolved Feb 11, 2025, 05:11 PM UTC
This issue has been mitigated as of Monday, Feb 10th at 7:15 PM PST. Please proceed with re-sending any requests impacted by this incident. We apologize for the inconvenience.
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