Air had 13 outages in the last 2 years totaling 42h 16m of downtime — averaging 0.5 incidents per month.
There were 13 Air outages since June 12, 2025 totaling 42h 16m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are investigating an issue that is causing degraded performance on media processing. We will update the status of this investigation here as we know more.
This incident has been resolved. All systems are operational.
We’re currently aware of an issue causing the app to be unresponsive for some users. Our engineering team is investigating and working to restore full functionality as quickly as possible.
We’ve identified the underlying cause of the issue and are implementing a fix. Some users may continue to experience slow load times while we work to restore service.
This incident has now been resolved. The app should be fully responsive and operating normally again.
We are currently experiencing an outage impacting parts of our infrastructure due to an ongoing AWS US-EAST-1 regional issue. This may cause degraded performance, delayed processing, or limited access for some users. Our engineering team is actively monitoring AWS’s recovery progress and working to mitigate impact.
We are continuing to work on a fix for this issue.
We’re seeing delayed processing of uploaded content. Uploads are completing successfully, but due to the ongoing AWS US-EAST-1 outage, our processing capacity is being throttled by AWS. Our engineering team is actively working with AWS Support, who have confirmed they’re working to restore full capacity.
AWS is still experiencing issues in its US-EAST-1 region, which is causing delays in processing uploaded content. We’re in touch with AWS Support and working to fix the problem and restore normal performance.
We’re still seeing some issues with processing uploaded content, but there’s been slight improvement as AWS continues to recover from their US-EAST-1 outage. Processing may still be slower than usual. We’re staying in close contact with AWS Support as they work to fully restore capacity.
The underlying AWS issues have been resolved, and our systems are mostly back to normal. Uploads and processing are functioning as expected, but we’re still working through a backlog of assets created during the outage. As we catch up, you may notice some delays in enrichment or processing times, but these should continue to improve throughout the day.
System response times are currently degraded, causing slower performance for users. The team is actively investigating the cause and working to restore normal service levels.Retry
The response time slowness has been resolved.
We are currently investigating an issue where Air's web interface is unresponsive.
The issue has been identified and a fix is being implemented.
Air's app is beginning to load for users. Uploading and notifications remains in a degraded state as Air continues implementing a fix.
API services have been restored. We are seeing delays with media processing, search reindexing, and notifications which is being actively investigated.
A fix has been implemented and we are monitoring the results. Air's web app is restored.
This incident has been resolved.
We’re currently investigating an issue where the app is not loading. Our engineering team is actively working to identify the cause and restore service as quickly as possible.
The issue preventing the app from loading has been resolved and functionality has been fully restored. We are continuing to monitor performance to ensure stability.
A brief performance degradation was observed. The issue caused slower load times and intermittent errors.
We're currently investigating reports of degraded performance across the Air app. Users may experience slow load times, delays when searching, or timeouts when accessing certain features.
This incident has been resolved, and we will continue monitoring for further issues.
Due to database performance issues, the air.inc application is currently unresponsive and hanging for users. Users may experience the inability to load the application or complete normal operations.
Air is coming back online with degraded performance. Service is partially restored but operating below normal capacity. Monitoring ongoing.
Air is now fully operational and all issues appear to be resolved. Service has been restored to normal capacity. Continued monitoring is in place to ensure stability.
We are currently experiencing technical difficulties with our partner tool integrations that may affect some Air functionality. Our engineering team is actively investigating the issue and working to restore full service as quickly as possible.
This incident has been resolved