Air experienced a major incident on November 3, 2025 affecting Web App, lasting 9m. The incident has been resolved; the full update timeline is below.
Affected components
Web App
Update timeline
- investigating Nov 03, 2025, 02:33 PM UTC
We’re currently aware of an issue causing the app to be unresponsive for some users. Our engineering team is investigating and working to restore full functionality as quickly as possible.
- identified Nov 03, 2025, 02:41 PM UTC
We’ve identified the underlying cause of the issue and are implementing a fix. Some users may continue to experience slow load times while we work to restore service.
- resolved Nov 03, 2025, 02:43 PM UTC
This incident has now been resolved. The app should be fully responsive and operating normally again.