Air experienced a critical incident on October 20, 2025 affecting Web App, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 20, 2025, 12:57 PM UTC
We are currently experiencing an outage impacting parts of our infrastructure due to an ongoing AWS US-EAST-1 regional issue. This may cause degraded performance, delayed processing, or limited access for some users. Our engineering team is actively monitoring AWS’s recovery progress and working to mitigate impact.
- identified Oct 20, 2025, 12:58 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Oct 20, 2025, 01:03 PM UTC
We’re seeing delayed processing of uploaded content. Uploads are completing successfully, but due to the ongoing AWS US-EAST-1 outage, our processing capacity is being throttled by AWS. Our engineering team is actively working with AWS Support, who have confirmed they’re working to restore full capacity.
- monitoring Oct 20, 2025, 02:33 PM UTC
AWS is still experiencing issues in its US-EAST-1 region, which is causing delays in processing uploaded content. We’re in touch with AWS Support and working to fix the problem and restore normal performance.
- monitoring Oct 20, 2025, 07:04 PM UTC
We’re still seeing some issues with processing uploaded content, but there’s been slight improvement as AWS continues to recover from their US-EAST-1 outage. Processing may still be slower than usual. We’re staying in close contact with AWS Support as they work to fully restore capacity.
- resolved Oct 21, 2025, 01:25 PM UTC
The underlying AWS issues have been resolved, and our systems are mostly back to normal. Uploads and processing are functioning as expected, but we’re still working through a backlog of assets created during the outage. As we catch up, you may notice some delays in enrichment or processing times, but these should continue to improve throughout the day.