Air had 23 outages in the last 2 years totaling 48h 40m of downtime — averaging 0.9 incidents per month.
There were 23 Air outages since May 31, 2024 totaling 48h 40m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are investigating an issue that is causing degraded performance on media processing. We will update the status of this investigation here as we know more.
This incident has been resolved. All systems are operational.
We’re currently aware of an issue causing the app to be unresponsive for some users. Our engineering team is investigating and working to restore full functionality as quickly as possible.
We’ve identified the underlying cause of the issue and are implementing a fix. Some users may continue to experience slow load times while we work to restore service.
This incident has now been resolved. The app should be fully responsive and operating normally again.
We are currently experiencing an outage impacting parts of our infrastructure due to an ongoing AWS US-EAST-1 regional issue. This may cause degraded performance, delayed processing, or limited access for some users. Our engineering team is actively monitoring AWS’s recovery progress and working to mitigate impact.
We are continuing to work on a fix for this issue.
We’re seeing delayed processing of uploaded content. Uploads are completing successfully, but due to the ongoing AWS US-EAST-1 outage, our processing capacity is being throttled by AWS. Our engineering team is actively working with AWS Support, who have confirmed they’re working to restore full capacity.
AWS is still experiencing issues in its US-EAST-1 region, which is causing delays in processing uploaded content. We’re in touch with AWS Support and working to fix the problem and restore normal performance.
We’re still seeing some issues with processing uploaded content, but there’s been slight improvement as AWS continues to recover from their US-EAST-1 outage. Processing may still be slower than usual. We’re staying in close contact with AWS Support as they work to fully restore capacity.
The underlying AWS issues have been resolved, and our systems are mostly back to normal. Uploads and processing are functioning as expected, but we’re still working through a backlog of assets created during the outage. As we catch up, you may notice some delays in enrichment or processing times, but these should continue to improve throughout the day.
System response times are currently degraded, causing slower performance for users. The team is actively investigating the cause and working to restore normal service levels.Retry
The response time slowness has been resolved.
We are currently investigating an issue where Air's web interface is unresponsive.
The issue has been identified and a fix is being implemented.
Air's app is beginning to load for users. Uploading and notifications remains in a degraded state as Air continues implementing a fix.
API services have been restored. We are seeing delays with media processing, search reindexing, and notifications which is being actively investigated.
A fix has been implemented and we are monitoring the results. Air's web app is restored.
This incident has been resolved.
We’re currently investigating an issue where the app is not loading. Our engineering team is actively working to identify the cause and restore service as quickly as possible.
The issue preventing the app from loading has been resolved and functionality has been fully restored. We are continuing to monitor performance to ensure stability.
A brief performance degradation was observed. The issue caused slower load times and intermittent errors.
We're currently investigating reports of degraded performance across the Air app. Users may experience slow load times, delays when searching, or timeouts when accessing certain features.
This incident has been resolved, and we will continue monitoring for further issues.
Due to database performance issues, the air.inc application is currently unresponsive and hanging for users. Users may experience the inability to load the application or complete normal operations.
Air is coming back online with degraded performance. Service is partially restored but operating below normal capacity. Monitoring ongoing.
Air is now fully operational and all issues appear to be resolved. Service has been restored to normal capacity. Continued monitoring is in place to ensure stability.
We are currently experiencing technical difficulties with our partner tool integrations that may affect some Air functionality. Our engineering team is actively investigating the issue and working to restore full service as quickly as possible.
This incident has been resolved
We’re investigating delays in asset indexing that may cause uploads to temporarily disappear from boards, especially after refreshing or navigating away. Collaborators may also not see newly uploaded content. Assets are not lost and will appear once the backlog clears. We’ll share updates as we learn more.
We’ve identified a backlog in our search indexing system that’s delaying asset visibility. We’re working to resolve the root cause and will continue to share updates.
Indexing delays have stabilized. Uploads are now processing successfully, and asset visibility should be back to normal. We’ve upgraded our search engine to prevent future issues. While we’re still monitoring for any residual errors, no user impact is expected at this time. Thanks for your patience.
We're currently experiencing technical issues affecting our background processing systems. You may notice delays in media processing for some content. Our engineering team is working to restore full functionality as soon as possible. We'll provide updates as soon as we have more information.
We have identified the issue and are working on a fix. You may continue to see delayed processing of your assets in uploads and imports. Any assets that have been delayed will be processed. No action is needed on your end.
This incident has been resolved, but we will continue to monitor. Previously impacted uploads will be processed.
We are currently experiencing temporary performance slowdowns in our application. Search functionality and application response times may be impacted. Our engineering team is actively working to optimize system responsiveness and minimize further service disruptions.
Our application has returned to normal operational conditions. Key system components have been stabilized, and most features function at full capacity. We are still investigating the root cause and monitoring performance.
The root cause has been identified and a fix has been implemented.
Air is currently experiencing a service disruption. Impact includes the inability to log in and interact with core UI functionality. We are currently investigating the root cause.
We believe we have identified the root cause. Login is working again and requests are succeeding. We are currently monitoring to ensure that the issue is completely resolved.
The incident is resolved as the app continues to remain stable.
We are currently investigating an issue impacting login functionality. Thank you for your patience as we work to resolve the issue.
We have identified that Air's hosting service, AWS, is experiencing an outage. We are awaiting a resolution and will continue to monitor this issue.
We are still experiencing service disruptions due to the ongoing AWS outage. Our team continues to actively monitor and assess the situation.
Login functionality has been restored. With the AWS issue resolved, we do not anticipate any further problems. We appreciate your patience.
The issue has been resolved. Slowness occurred between 3:28pm EST - 3:47pm EST
The app is currently unresponsive or slow to respond. We are currently investigating the issue.
Immediate slowness has been resolved. The root cause is being investigated and monitored to prevent reoccurrences.
Performance degradation resulting in unexpected app behavior
Reports of the app not loading
Air experienced a temporary performance degradation due to events that are being investigated.