AI-Media experienced a major incident on October 20, 2025 affecting Lexi and Falcon and 1 more component, lasting 8h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2025, 08:23 AM UTC
We are experiencing an issue impacting EEGCloud.tv and EEGCloud services. We are currently investigating.
- investigating Oct 20, 2025, 08:23 AM UTC
We are continuing to investigate this issue.
- monitoring Oct 20, 2025, 09:31 AM UTC
We are seeing improvements to EEG Services resume. If you had previous scheduled instances, please try turning on Lexi manual as service resumes normal service. We have identified this issue to have been due to Amazon AWS issues: https://health.aws.amazon.com/health/status Thank you for your patience with this issue.
- resolved Oct 20, 2025, 04:51 PM UTC
Our Services were fully restored around 6:00 AM EST following this morning's AWS outage. All Lexi instances should now be operating normally. We will continue to monitor the situation throughout the day to ensure stability. If you continue to experience any problems, please contact support.