Resolved after 19 hours 17 minutes, affecting Lexi, on August 22, 2023.
LEXI users have reported the occurrence of repeated output during periods of silent or very quiet audio. Output generally takes the form of repeated "Oh.", "Or." or "0" (zero). There have been no reports of this issue occurring during periods of dialogue, or replacing accurately transcribed speech. The source of this output has been identified, and an update designed to address the majority of occurrences has completed. While the process of resolution continues, this issue may continue to occur if LEXI is run in Jobs Mode. Use of a LEXI instance in place of Jobs Mode will prevent this issue.
Affected components
Update timeline
- monitoring Aug 22, 2023, 12:18 AM UTC
LEXI users have reported the occurrence of repeated output during periods of silent or very quiet audio. Output generally takes the form of repeated "Oh.", "Or." or "0" (zero). There have been no reports of this issue occurring during periods of dialogue, or replacing accurately transcribed speech. The source of this output has been identified, and an update designed to address the majority of occurrences has completed. While the process of resolution continues, this issue may continue to occur if LEXI is run in Jobs Mode. Use of a LEXI instance in place of Jobs Mode will prevent this issue.
- resolved Aug 22, 2023, 07:36 PM UTC
This incident has been resolved.
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