Resolved after 4 hours 13 minutes, affecting iCap, on April 9, 2024.
After monitoring the system for the past couple hours, engineering has given the all-clear that this issue is resolved. We will continue to monitor for any unusual activity and take further remedial steps if necessary.
Affected components
Update timeline
- investigating Apr 09, 2024, 04:35 PM UTC
We have received scattered reports about audio and captions dropping out on the iCap network. We are currently investigating and will post an update here once we have more information.
- monitoring Apr 09, 2024, 07:02 PM UTC
Engineering was able to trace these reports to excess load on one of the iCap relays. The load has been more evenly distributed and we are currently monitoring.
- resolved Apr 09, 2024, 08:48 PM UTC
After monitoring the system for the past couple hours, engineering has given the all-clear that this issue is resolved. We will continue to monitor for any unusual activity and take further remedial steps if necessary.
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