Resolved after 10 hours 19 minutes, affecting iCap and Lexi and 1 more, on April 12, 2024.
A configuration change has been deployed to affected servers. Going forward, we expect to see full normal performance of archiving features for new sessions.
Affected components
Update timeline
- identified Apr 12, 2024, 09:12 PM UTC
We've received a few reports from users who are sometimes unable to retrieve archived transcripts. Under certain conditions, the archived transcript is not available from Lexi, iCap or Falcon; affected users will see a 404 error when attempting to download the transcript file. We believe we have identified the source of this issue and are working towards a resolution. All systems remain fully operational.
- identified Apr 13, 2024, 07:31 AM UTC
We are continuing to work on a fix for this issue.
- resolved Apr 13, 2024, 07:32 AM UTC
A configuration change has been deployed to affected servers. Going forward, we expect to see full normal performance of archiving features for new sessions.
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