Resolved after 6 hours, on October 17, 2024.
Beginning around 18:00 ET / 22:00 UTC on Oct 17, and lasting approximately one hour, the iCap network experienced elevated load on one of our US-based servers. Users connected to this server during this time may have experienced connectivity issues affecting audio & caption data. Our engineering team took mitigating action to address the server and service was restored to normal by approximately 19:00 ET / 00:00 UTC. Please direct any questions about this incident to our support team at [email protected].
Update timeline
- resolved Oct 18, 2024, 02:00 PM UTC
Beginning around 18:00 ET / 22:00 UTC on Oct 17, and lasting approximately one hour, the iCap network experienced elevated load on one of our US-based servers. Users connected to this server during this time may have experienced connectivity issues affecting audio & caption data. Our engineering team took mitigating action to address the server and service was restored to normal by approximately 19:00 ET / 00:00 UTC. Please direct any questions about this incident to our support team at [email protected].
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