Agora had 3 outages in the last 2 years totaling 1h 54m of downtime — averaging 0.1 incidents per month.
There were 3 Agora outages since August 6, 2025 totaling 1h 54m of downtime. Each is summarised below — incident details, duration, and resolution information.
We have identified that a limited number of users experienced a black screen phenomenon. We have addressed the issue, and services have now been restored. The impact occurred from 11:20 to 12:57 (UTC) on February 24, 2026.
We have found that some users of the Real-Time Communication service encountered login failures, and the issue has now been resolved.
We have observed that The login delay for some users has increased for Real-Time Communication in China,Southeast Asia, and we are currently investigating.
We have identified the cause of the issue and are currently working on a fix.
We are continuing to work on a fix for this issue.
This incident has been resolved.