Agora had 10 outages in the last 2 years totaling 53h 50m of downtime — averaging 0.4 incidents per month.
There were 10 Agora outages since December 29, 2024 totaling 53h 50m of downtime. Each is summarised below — incident details, duration, and resolution information.
We have identified that a limited number of users experienced a black screen phenomenon. We have addressed the issue, and services have now been restored. The impact occurred from 11:20 to 12:57 (UTC) on February 24, 2026.
We have found that some users of the Real-Time Communication service encountered login failures, and the issue has now been resolved.
We have observed that The login delay for some users has increased for Real-Time Communication in China,Southeast Asia, and we are currently investigating.
We have identified the cause of the issue and are currently working on a fix.
We are continuing to work on a fix for this issue.
This incident has been resolved.
From 11:01 to 11:57 (UTC) on June 11, 2025, an anomaly in data statistics caused an incorrect display of the cloud recording service status, with no actual impact on user experience. This issue has been resolved.
We have identified the cause of the issue and are currently working on a fix.
This incident has been resolved.
Starting from 2025-05-29 02:56:00 (UTC), the abnormal statistics of data indicators affected the display of the 'SD-RTN™ Join Experience Indicator' status, with no actual impact on customer experience. This issue was resolved at 2025-05-29 08:17:00 (UTC).
From 2025-05-14 02:06 (UTC) to 2025-05-14 02:25 (UTC), due to an anomaly in the login success rate data statistics service, the 'SD-RTN™ Join Experience Indicator' metric experienced fluctuations. There was no actual impact on customer experience. The statistical anomaly issue has now recovered.
Between 2025-04-18 10:40 (UTC) and 2025-04-18 11:00 (UTC), the Interactive Whiteboard service in the China region experienced a degradation in service quality due to a sudden surge in traffic. After implementing emergency capacity expansion, the service returned to normal operation.
Between 2025-03-23 22:37 UTC and 2025-03-24 19:53 UTC, the Agora Chat Service North American data center experienced multiple short-term performance decline due to abnormal traffic spikes. We implemented necessary measures to address the abnormal traffic. Currently, the data center has resumed normal service status.
During the period from 2025-01-02 04:11:00 (UTC) to 2025-01-03 06:35:00 (UTC), an abnormal status of a routing node for the interactive whiteboard service caused some API access failures. After removing the faulty node, the issue was resolved.
We have observed that Some call sessions have experience degrade in certain areas in China for Real-Time Communication in China, and we are currently investigating.
We have identified the cause of the issue and are currently working on a fix.
We are continuing to work on a fix for this issue.
The fix has been implemented, and we are monitoring to see if it effectively resolves the issue.
The issue has been resolved, and we are continuously monitoring the online status.
During the period from December 29, 2024, 04:20 (UTC) to December 29, 2024, 10:00 (UTC), we discovered some abnormal traffic in certain data centers of the Real-Time Communication service. A small number of users may have experienced a degrade in service quality. After taking targeted measures to address the abnormal traffic, the service has been restored.