Agora incident

【China】Real-Time Communication Some call sessions have experience degrade in certain areas in China

Minor Resolved View vendor source →

Agora experienced a minor incident on December 29, 2024 affecting Agora, lasting 2d 3h. The incident has been resolved; the full update timeline is below.

Started
Dec 29, 2024, 04:32 AM UTC
Resolved
Dec 31, 2024, 07:59 AM UTC
Duration
2d 3h
Detected by Pingoru
Dec 29, 2024, 04:32 AM UTC

Affected components

Agora

Update timeline

  1. investigating Dec 29, 2024, 04:32 AM UTC

    We have observed that Some call sessions have experience degrade in certain areas in China for Real-Time Communication in China, and we are currently investigating.

  2. identified Dec 29, 2024, 04:36 AM UTC

    We have identified the cause of the issue and are currently working on a fix.

  3. monitoring Dec 29, 2024, 06:30 AM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Dec 29, 2024, 08:37 AM UTC

    The fix has been implemented, and we are monitoring to see if it effectively resolves the issue.

  5. resolved Dec 29, 2024, 10:30 AM UTC

    The issue has been resolved, and we are continuously monitoring the online status.

  6. resolved Dec 31, 2024, 07:59 AM UTC

    During the period from December 29, 2024, 04:20 (UTC) to December 29, 2024, 10:00 (UTC), we discovered some abnormal traffic in certain data centers of the Real-Time Communication service. A small number of users may have experienced a degrade in service quality. After taking targeted measures to address the abnormal traffic, the service has been restored.