Agilent experienced a notice incident on February 16, 2025 affecting iLab US API and iLab US Primary, lasting 12h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Feb 16, 2025, 03:32 AM UTC
We are currently experiencing issues affecting some users on the iLab Software. Our team is urgently working to restore normal service. We apologize for any inconvenience this may cause and appreciate your patience as we resolve this issue. We will provide updates as soon as we have more information. Please contact Agilent iLab Support at [email protected], with any questions or concerns. Thank you for your understanding.
- resolved Feb 16, 2025, 03:44 PM UTC
The services have been restored, and we have tested and confirmed that the sites are back to normal. We will continue to monitor the situation to ensure stability. Thank you for your patience.