- Detected by Pingoru
- Sep 23, 2026, 01:05 AM UTC
- Resolved
- Sep 23, 2026, 01:05 AM UTC
- Duration
- —
Affected: Online APIMobile Application
Timeline · 2 updates
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monitoring Sep 23, 2026, 12:10 AM UTC
Status: Monitoring Some Afterpay consumers in the US have experienced intermittent issues when attempting to check out at merchant websites. Affected users may have been unable to obtain a spending limit or complete a purchase. The issue was caused by an internal database disruption temporarily impacting order services. We have identified and mitigated the root cause and are continuing to monitor. Affected components Mobile Application (Degraded performance) Online API (Degraded performance)
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resolved Sep 23, 2026, 01:05 AM UTC
Status: Resolved We have confirmed checkout services are fully operational. Thank you for your patience. Affected components Online API (Operational) Mobile Application (Operational)
Read the full incident report →
- Detected by Pingoru
- Sep 23, 2026, 01:05 AM UTC
- Resolved
- Sep 23, 2026, 01:05 AM UTC
- Duration
- —
Affected: Online APIMobile Application
Timeline · 2 updates
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monitoring Sep 23, 2026, 12:10 AM UTC
Status: Monitoring Some Afterpay consumers in the US have experienced intermittent issues when attempting to check out at merchant websites. Affected users may have been unable to obtain a spending limit or complete a purchase. The issue was caused by an internal database disruption temporarily impacting order services. We have identified and mitigated the root cause and are continuing to monitor. Affected components Online API (Degraded performance) Mobile Application (Degraded performance)
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resolved Sep 23, 2026, 01:05 AM UTC
Status: Resolved We have confirmed checkout services are fully operational. Thank you for your patience. Affected components Online API (Operational) Mobile Application (Operational)
Read the full incident report →
- Detected by Pingoru
- Sep 03, 2026, 01:55 AM UTC
- Resolved
- Sep 03, 2026, 01:55 AM UTC
- Duration
- —
Affected: Agency API
Timeline · 2 updates
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investigating Sep 03, 2026, 12:27 AM UTC
Status: Investigating "We are currently experiencing a disruption that is affecting some of our ability to respond to customer support inquiries. Our team is actively working to resolve this issue as quickly as possible. We appreciate your patience and will provide updates as more information becomes available. " Affected components Agency API (Degraded performance)
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resolved Sep 03, 2026, 01:55 AM UTC
Status: Resolved The disruption affecting our ability to respond to customer support inquiries has been resolved. Our team is back online and handling contacts normally. We apologize for any delays you may have experienced and thank you for your patience. Affected components Agency API (Operational)
Read the full incident report →
- Detected by Pingoru
- Sep 03, 2026, 01:55 AM UTC
- Resolved
- Sep 03, 2026, 01:55 AM UTC
- Duration
- —
Affected: Agency API
Timeline · 2 updates
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investigating Sep 03, 2026, 12:27 AM UTC
Status: Investigating "We are currently experiencing a disruption that is affecting some of our ability to respond to customer support inquiries. Our team is actively working to resolve this issue as quickly as possible. We appreciate your patience and will provide updates as more information becomes available. " Affected components Agency API (Degraded performance)
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resolved Sep 03, 2026, 01:55 AM UTC
Status: Resolved The disruption affecting our ability to respond to customer support inquiries has been resolved. Our team is back online and handling contacts normally. We apologize for any delays you may have experienced and thank you for your patience. Affected components Agency API (Operational)
Read the full incident report →
- Detected by Pingoru
- Sep 03, 2026, 01:55 AM UTC
- Resolved
- Sep 03, 2026, 01:55 AM UTC
- Duration
- —
Affected: Agency API
Timeline · 2 updates
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investigating Sep 03, 2026, 12:27 AM UTC
Status: Investigating "We are currently experiencing a disruption that is affecting some of our ability to respond to customer support inquiries. Our team is actively working to resolve this issue as quickly as possible. We appreciate your patience and will provide updates as more information becomes available. " Affected components Agency API (Degraded performance)
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resolved Sep 03, 2026, 01:55 AM UTC
Status: Resolved The disruption affecting our ability to respond to customer support inquiries has been resolved. Our team is back online and handling contacts normally. We apologize for any delays you may have experienced and thank you for your patience. Affected components Agency API (Operational)
Read the full incident report →
- Detected by Pingoru
- Sep 03, 2026, 01:55 AM UTC
- Resolved
- Sep 03, 2026, 01:55 AM UTC
- Duration
- —
Affected: Agency API
Timeline · 2 updates
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investigating Sep 03, 2026, 12:27 AM UTC
Status: Investigating "We are currently experiencing a disruption that is affecting some of our ability to respond to customer support inquiries. Our team is actively working to resolve this issue as quickly as possible. We appreciate your patience and will provide updates as more information becomes available. " Affected components Agency API (Degraded performance)
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resolved Sep 03, 2026, 01:55 AM UTC
Status: Resolved The disruption affecting our ability to respond to customer support inquiries has been resolved. Our team is back online and handling contacts normally. We apologize for any delays you may have experienced and thank you for your patience. Affected components Agency API (Operational)
Read the full incident report →
- Detected by Pingoru
- Aug 15, 2026, 05:55 AM UTC
- Resolved
- Aug 15, 2026, 05:55 AM UTC
- Duration
- —
Affected: Mobile Application
Timeline · 2 updates
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investigating Aug 15, 2026, 04:45 AM UTC
Status: Investigating We are currently experiencing intermittent disruptions with Mastercard payment processing. As a workaround, we recommend customers use a non-Mastercard form of payment if available. Your ability to accept payments is our top priority and our Engineering team is investigating this issue. We appreciate your patience during this disruption. Affected components Mobile Application (Degraded performance)
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resolved Aug 15, 2026, 05:55 AM UTC
Status: Resolved The previous issue with Mastercard payment processing now resolved. We appreciate your patience throughout this resolution process. Affected components Mobile Application (Operational)
Read the full incident report →
- Detected by Pingoru
- Aug 15, 2026, 05:55 AM UTC
- Resolved
- Aug 15, 2026, 05:55 AM UTC
- Duration
- —
Affected: Mobile Application
Timeline · 2 updates
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investigating Aug 15, 2026, 04:45 AM UTC
Status: Investigating We are currently experiencing intermittent disruptions with Mastercard payment processing. As a workaround, we recommend customers use a non-Mastercard form of payment if available. Your ability to accept payments is our top priority and our Engineering team is investigating this issue. We appreciate your patience during this disruption. Affected components Mobile Application (Degraded performance)
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resolved Aug 15, 2026, 05:55 AM UTC
Status: Resolved The previous issue with Mastercard payment processing now resolved. We appreciate your patience throughout this resolution process. Affected components Mobile Application (Operational)
Read the full incident report →
- Detected by Pingoru
- Aug 15, 2026, 05:55 AM UTC
- Resolved
- Aug 15, 2026, 05:55 AM UTC
- Duration
- —
Affected: Mobile Application
Timeline · 2 updates
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investigating Aug 15, 2026, 04:45 AM UTC
Status: Investigating We are currently experiencing intermittent disruptions with Mastercard payment processing. As a workaround, we recommend customers use a non-Mastercard form of payment if available. Your ability to accept payments is our top priority and our Engineering team is investigating this issue. We appreciate your patience during this disruption. Affected components Mobile Application (Degraded performance)
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resolved Aug 15, 2026, 05:55 AM UTC
Status: Resolved The previous issue with Mastercard payment processing now resolved. We appreciate your patience throughout this resolution process. Affected components Mobile Application (Operational)
Read the full incident report →
- Detected by Pingoru
- Aug 15, 2026, 05:55 AM UTC
- Resolved
- Aug 15, 2026, 05:55 AM UTC
- Duration
- —
Affected: Mobile Application
Timeline · 2 updates
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investigating Aug 15, 2026, 04:45 AM UTC
Status: Investigating We are currently experiencing intermittent disruptions with Mastercard payment processing. As a workaround, we recommend customers use a non-Mastercard form of payment if available. Your ability to accept payments is our top priority and our Engineering team is investigating this issue. We appreciate your patience during this disruption. Affected components Mobile Application (Degraded performance)
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resolved Aug 15, 2026, 05:55 AM UTC
Status: Resolved The previous issue with Mastercard payment processing now resolved. We appreciate your patience throughout this resolution process. Affected components Mobile Application (Operational)
Read the full incident report →
- Detected by Pingoru
- Jul 20, 2026, 11:32 PM UTC
- Resolved
- Jul 20, 2026, 11:32 PM UTC
- Duration
- —
Affected: Consumer Portal
Timeline · 2 updates
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investigating Jul 20, 2026, 10:46 PM UTC
Status: Investigating We are currently experiencing an issue with our in-app support chat where responses may not be displayed. If you need assistance, please contact us via email or phone instead. US: 1 833 844 8095 Canada: 1 833 918 6111 Australia: https://www.afterpay.com/en-AU/submit-form New Zealand: https://www.afterpay.com/en-NZ/submit-form We apologize for the inconvenience and are working to resolve this as quickly as possible. Affected components Consumer Portal (Degraded performance)
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resolved Jul 20, 2026, 11:32 PM UTC
Status: Resolved Our team has resolved the previous issue with in-app support chat. We appreciate your patience as we worked to resolve this issue. Affected components Consumer Portal (Operational)
Read the full incident report →
- Detected by Pingoru
- Jul 20, 2026, 11:32 PM UTC
- Resolved
- Jul 20, 2026, 11:32 PM UTC
- Duration
- —
Affected: Consumer Portal
Timeline · 2 updates
-
investigating Jul 20, 2026, 10:46 PM UTC
Status: Investigating We are currently experiencing an issue with our in-app support chat where responses may not be displayed. If you need assistance, please contact us via email or phone instead. US: 1 833 844 8095 Canada: 1 833 918 6111 Australia: https://www.afterpay.com/en-AU/submit-form New Zealand: https://www.afterpay.com/en-NZ/submit-form We apologize for the inconvenience and are working to resolve this as quickly as possible. Affected components Consumer Portal (Degraded performance)
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resolved Jul 20, 2026, 11:32 PM UTC
Status: Resolved Our team has resolved the previous issue with in-app support chat. We appreciate your patience as we worked to resolve this issue. Affected components Consumer Portal (Operational)
Read the full incident report →
- Detected by Pingoru
- Jul 20, 2026, 11:32 PM UTC
- Resolved
- Jul 20, 2026, 11:32 PM UTC
- Duration
- —
Affected: Consumer Portal
Timeline · 2 updates
-
investigating Jul 20, 2026, 10:46 PM UTC
Status: Investigating We are currently experiencing an issue with our in-app support chat where responses may not be displayed. If you need assistance, please contact us via email or phone instead. US: 1 833 844 8095 Canada: 1 833 918 6111 Australia: https://www.afterpay.com/en-AU/submit-form New Zealand: https://www.afterpay.com/en-NZ/submit-form We apologize for the inconvenience and are working to resolve this as quickly as possible. Affected components Consumer Portal (Degraded performance)
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resolved Jul 20, 2026, 11:32 PM UTC
Status: Resolved Our team has resolved the previous issue with in-app support chat. We appreciate your patience as we worked to resolve this issue. Affected components Consumer Portal (Operational)
Read the full incident report →
- Detected by Pingoru
- Jul 20, 2026, 11:32 PM UTC
- Resolved
- Jul 20, 2026, 11:32 PM UTC
- Duration
- —
Affected: Consumer Portal
Timeline · 2 updates
-
investigating Jul 20, 2026, 10:46 PM UTC
Status: Investigating We are currently experiencing an issue with our in-app support chat where responses may not be displayed. If you need assistance, please contact us via email or phone instead. US: 1 833 844 8095 Canada: 1 833 918 6111 Australia: https://www.afterpay.com/en-AU/submit-form New Zealand: https://www.afterpay.com/en-NZ/submit-form We apologize for the inconvenience and are working to resolve this as quickly as possible. Affected components Consumer Portal (Degraded performance)
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resolved Jul 20, 2026, 11:32 PM UTC
Status: Resolved Our team has resolved the previous issue with in-app support chat. We appreciate your patience as we worked to resolve this issue. Affected components Consumer Portal (Operational)
Read the full incident report →
- Detected by Pingoru
- Jul 10, 2026, 06:21 PM UTC
- Resolved
- Jul 10, 2026, 06:21 PM UTC
- Duration
- —
Affected: Online API
Timeline · 2 updates
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investigating Jul 10, 2026, 06:09 PM UTC
Status: Investigating We are currently investigating an issue impacting online checkout conversions in the US region. A subset of payment authorizations are failing, which may result in customers being unable to complete purchases. Our engineering team is actively working to identify and resolve the root cause. Affected components Online API (Degraded performance)
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resolved Jul 10, 2026, 06:21 PM UTC
Status: Resolved Following monitoring we can confirm that transactions have recovered to normal levels and the issue resolved. Affected components Online API (Operational)
Read the full incident report →
- Detected by Pingoru
- Jul 03, 2026, 04:13 AM UTC
- Resolved
- Jul 03, 2026, 04:13 AM UTC
- Duration
- —
Affected: Online API
Timeline · 4 updates
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investigating Jul 03, 2026, 12:21 AM UTC
Status: Investigating We are investigating an issue where some Afterpay orders placed through Shopify are being automatically reversed. This is primarily affecting merchants in Australia. Consumers may see their Afterpay payment cancelled shortly after a successful checkout. We will provide further updates as more information becomes available. Affected components Online API (Degraded performance)
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identified Jul 03, 2026, 12:45 AM UTC
Status: Identified We have identified an upstream rate-limiting event impacting payment confirmation callbacks to Shopify. Affected customers may see their Afterpay payment cancelled shortly after a successful checkout. We are actively working with the relevant teams to resolve this. We will provide further updates as more information becomes available. Affected components Online API (Degraded performance)
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monitoring Jul 03, 2026, 03:41 AM UTC
Status: Monitoring Shopify has confirmed they have implemented a fix on their side. We are continuing to monitor the situation to ensure stability. Affected components Online API (Degraded performance)
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resolved Jul 03, 2026, 04:13 AM UTC
Status: Resolved Our monitoring has confirmed all Afterpay payments on Shopify in Australia are processing and confirming normally. No further impact is expected. We apologise for any inconvenience caused. Affected components Online API (Operational)
Read the full incident report →
- Detected by Pingoru
- Jul 03, 2026, 04:13 AM UTC
- Resolved
- Jul 03, 2026, 04:13 AM UTC
- Duration
- —
Affected: Online API
Timeline · 4 updates
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investigating Jul 03, 2026, 12:21 AM UTC
Status: Investigating We are investigating an issue where some Afterpay orders placed through Shopify are being automatically reversed. This is primarily affecting merchants in Australia. Consumers may see their Afterpay payment cancelled shortly after a successful checkout. We will provide further updates as more information becomes available. Affected components Online API (Degraded performance)
-
identified Jul 03, 2026, 12:45 AM UTC
Status: Identified We have identified an upstream rate-limiting event impacting payment confirmation callbacks to Shopify. Affected customers may see their Afterpay payment cancelled shortly after a successful checkout. We are actively working with the relevant teams to resolve this. We will provide further updates as more information becomes available. Affected components Online API (Degraded performance)
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monitoring Jul 03, 2026, 03:41 AM UTC
Status: Monitoring Shopify has confirmed they have implemented a fix on their side. We are continuing to monitor the situation to ensure stability. Affected components Online API (Degraded performance)
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resolved Jul 03, 2026, 04:13 AM UTC
Status: Resolved Our monitoring has confirmed all Afterpay payments on Shopify in Australia are processing and confirming normally. No further impact is expected. We apologise for any inconvenience caused. Affected components Online API (Operational)
Read the full incident report →
- Detected by Pingoru
- Jul 02, 2026, 05:57 AM UTC
- Resolved
- Jul 02, 2026, 05:57 AM UTC
- Duration
- —
Affected: Online API
Timeline · 2 updates
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identified Jul 02, 2026, 05:24 AM UTC
Status: Identified We are investigating an issue where some Afterpay customers on Shopify in Australia are seeing an error page after completing their payment. Payments are processing successfully, but the confirmation page is not loading correctly for some customers, which may lead them to believe the payment did not go through. We are actively investigating the root cause and working toward a resolution. Affected components Online API (Degraded performance)
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resolved Jul 02, 2026, 05:57 AM UTC
Status: Resolved The issue has been identified and mitigated. A recent rollout was causing payment confirmation redirects to be incorrectly blocked by a firewall rule. No payments were lost during this incident; the issue only affected the confirmation page displayed to customers after payment had already been processed. We apologise for any inconvenience. Affected components Online API (Operational)
Read the full incident report →
- Detected by Pingoru
- May 08, 2026, 01:32 PM UTC
- Resolved
- May 08, 2026, 01:32 PM UTC
- Duration
- —
Affected: In-Store API
Timeline · 4 updates
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identified May 08, 2026, 04:17 AM UTC
Status: Identified We are experiencing an elevated rate of Afterpay In-Store declined transactions. Please request customers try tapping their Afterpay card again, as this may help the payment go through. Affected components In-Store API (Degraded performance)
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identified May 08, 2026, 05:37 AM UTC
Status: Identified In-store decline rates for AU, NZ transactions have recovered to normal levels. We are continuing to monitor US, CA regions. Affected components In-Store API (Degraded performance)
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monitoring May 08, 2026, 06:37 AM UTC
Status: Monitoring Decline rates have returned to normal levels. We are continuing to monitor US, CA with our downstream provider. Affected components In-Store API (Operational)
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resolved May 08, 2026, 01:32 PM UTC
Status: Resolved Following monitoring we can confirm that transactions have recovered to normal levels and the issue resolved. Affected components In-Store API (Operational)
Read the full incident report →
- Detected by Pingoru
- May 08, 2026, 01:32 PM UTC
- Resolved
- May 08, 2026, 01:32 PM UTC
- Duration
- —
Affected: In-Store API
Timeline · 4 updates
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identified May 08, 2026, 04:17 AM UTC
Status: Identified We are experiencing an elevated rate of Afterpay In-Store declined transactions. Please request customers try tapping their Afterpay card again, as this may help the payment go through. Affected components In-Store API (Degraded performance)
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identified May 08, 2026, 05:37 AM UTC
Status: Identified In-store decline rates for AU, NZ transactions have recovered to normal levels. We are continuing to monitor US, CA regions. Affected components In-Store API (Degraded performance)
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monitoring May 08, 2026, 06:37 AM UTC
Status: Monitoring Decline rates have returned to normal levels. We are continuing to monitor US, CA with our downstream provider. Affected components In-Store API (Operational)
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resolved May 08, 2026, 01:32 PM UTC
Status: Resolved Following monitoring we can confirm that transactions have recovered to normal levels and the issue resolved. Affected components In-Store API (Operational)
Read the full incident report →
- Detected by Pingoru
- May 08, 2026, 01:32 PM UTC
- Resolved
- May 08, 2026, 01:32 PM UTC
- Duration
- —
Affected: In-Store API
Timeline · 4 updates
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identified May 08, 2026, 04:17 AM UTC
Status: Identified We are experiencing an elevated rate of Afterpay In-Store declined transactions. Please request customers try tapping their Afterpay card again, as this may help the payment go through. Affected components In-Store API (Degraded performance)
-
identified May 08, 2026, 05:37 AM UTC
Status: Identified In-store decline rates for AU, NZ transactions have recovered to normal levels. We are continuing to monitor US, CA regions. Affected components In-Store API (Degraded performance)
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monitoring May 08, 2026, 06:37 AM UTC
Status: Monitoring Decline rates have returned to normal levels. We are continuing to monitor US, CA with our downstream provider. Affected components In-Store API (Operational)
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resolved May 08, 2026, 01:32 PM UTC
Status: Resolved Following monitoring we can confirm that transactions have recovered to normal levels and the issue resolved. Affected components In-Store API (Operational)
Read the full incident report →
- Detected by Pingoru
- May 08, 2026, 01:32 PM UTC
- Resolved
- May 08, 2026, 01:32 PM UTC
- Duration
- —
Affected: In-Store API
Timeline · 4 updates
-
identified May 08, 2026, 04:17 AM UTC
Status: Identified We are experiencing an elevated rate of Afterpay In-Store declined transactions. Please request customers try tapping their Afterpay card again, as this may help the payment go through. Affected components In-Store API (Degraded performance)
-
identified May 08, 2026, 05:37 AM UTC
Status: Identified In-store decline rates for AU, NZ transactions have recovered to normal levels. We are continuing to monitor US, CA regions. Affected components In-Store API (Degraded performance)
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monitoring May 08, 2026, 06:37 AM UTC
Status: Monitoring Decline rates have returned to normal levels. We are continuing to monitor US, CA with our downstream provider. Affected components In-Store API (Operational)
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resolved May 08, 2026, 01:32 PM UTC
Status: Resolved Following monitoring we can confirm that transactions have recovered to normal levels and the issue resolved. Affected components In-Store API (Operational)
Read the full incident report →
- Detected by Pingoru
- May 08, 2026, 03:35 AM UTC
- Resolved
- May 08, 2026, 03:35 AM UTC
- Duration
- —
Affected: In-Store API
Timeline · 3 updates
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investigating May 08, 2026, 03:20 AM UTC
Status: Investigating We are experiencing an elevated rate of Afterpay In-Store declined transactions. Please request customers try tapping their Afterpay card again, as this may help the payment go through. Affected components In-Store API (Degraded performance)
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monitoring May 08, 2026, 03:28 AM UTC
Status: Monitoring Payment approval rates have returned to normal levels, we are continuing to monitor to ensure full restoration. Affected components In-Store API (Operational)
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resolved May 08, 2026, 03:35 AM UTC
Status: Resolved Service has returned to normal. Affected components In-Store API (Operational)
Read the full incident report →
- Detected by Pingoru
- May 08, 2026, 03:35 AM UTC
- Resolved
- May 08, 2026, 03:35 AM UTC
- Duration
- —
Affected: In-Store API
Timeline · 3 updates
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investigating May 08, 2026, 03:20 AM UTC
Status: Investigating We are experiencing an elevated rate of Afterpay In-Store declined transactions. Please request customers try tapping their Afterpay card again, as this may help the payment go through. Affected components In-Store API (Degraded performance)
-
monitoring May 08, 2026, 03:28 AM UTC
Status: Monitoring Payment approval rates have returned to normal levels, we are continuing to monitor to ensure full restoration. Affected components In-Store API (Operational)
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resolved May 08, 2026, 03:35 AM UTC
Status: Resolved Service has returned to normal. Affected components In-Store API (Operational)
Read the full incident report →
- Detected by Pingoru
- May 08, 2026, 03:35 AM UTC
- Resolved
- May 08, 2026, 03:35 AM UTC
- Duration
- —
Affected: In-Store API
Timeline · 3 updates
-
investigating May 08, 2026, 03:20 AM UTC
Status: Investigating We are experiencing an elevated rate of Afterpay In-Store declined transactions. Please request customers try tapping their Afterpay card again, as this may help the payment go through. Affected components In-Store API (Degraded performance)
-
monitoring May 08, 2026, 03:28 AM UTC
Status: Monitoring Payment approval rates have returned to normal levels, we are continuing to monitor to ensure full restoration. Affected components In-Store API (Operational)
-
resolved May 08, 2026, 03:35 AM UTC
Status: Resolved Service has returned to normal. Affected components In-Store API (Operational)
Read the full incident report →
