Afterpay incident

[Australia] Increase in payment confirmation errors for Afterpay on Shopify (AU)

Minor Resolved View vendor source →

Afterpay experienced a minor incident on July 2, 2026 affecting Online API, lasting 33m. The incident has been resolved; the full update timeline is below.

Started
Jul 02, 2026, 05:24 AM UTC
Resolved
Jul 02, 2026, 05:57 AM UTC
Duration
33m
Detected by Pingoru
Jul 02, 2026, 05:24 AM UTC

Affected components

Online API

Update timeline

  1. identified Jul 02, 2026, 05:24 AM UTC

    Status: Identified We are investigating an issue where some Afterpay customers on Shopify in Australia are seeing an error page after completing their payment. Payments are processing successfully, but the confirmation page is not loading correctly for some customers, which may lead them to believe the payment did not go through. We are actively investigating the root cause and working toward a resolution. Affected components Online API (Degraded performance)

  2. resolved Jul 02, 2026, 05:57 AM UTC

    Status: Resolved The issue has been identified and mitigated. A recent rollout was causing payment confirmation redirects to be incorrectly blocked by a firewall rule. No payments were lost during this incident; the issue only affected the confirmation page displayed to customers after payment had already been processed. We apologise for any inconvenience. Affected components Online API (Operational)