Afterpay incident
[Australia] Order reversals affecting Shopify merchants (AU)
Afterpay experienced a minor incident on July 3, 2026 affecting Online API, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 03, 2026, 12:21 AM UTC
Status: Investigating We are investigating an issue where some Afterpay orders placed through Shopify are being automatically reversed. This is primarily affecting merchants in Australia. Consumers may see their Afterpay payment cancelled shortly after a successful checkout. We will provide further updates as more information becomes available. Affected components Online API (Degraded performance)
- identified Jul 03, 2026, 12:45 AM UTC
Status: Identified We have identified an upstream rate-limiting event impacting payment confirmation callbacks to Shopify. Affected customers may see their Afterpay payment cancelled shortly after a successful checkout. We are actively working with the relevant teams to resolve this. We will provide further updates as more information becomes available. Affected components Online API (Degraded performance)
- monitoring Jul 03, 2026, 03:41 AM UTC
Status: Monitoring Shopify has confirmed they have implemented a fix on their side. We are continuing to monitor the situation to ensure stability. Affected components Online API (Degraded performance)
- resolved Jul 03, 2026, 04:13 AM UTC
Status: Resolved Our monitoring has confirmed all Afterpay payments on Shopify in Australia are processing and confirming normally. No further impact is expected. We apologise for any inconvenience caused. Affected components Online API (Operational)