AdvaPACS incident

Incomplete Storage and API Charges in Singapore

Ongoing since 04:22 AM UTC, affecting AdvaPACS Platform.

identified Oct 30, 2026, 04:22 AM UTC

The billing dashboard in the Singapore region is showing incomplete data due to issues with the source data from our cloud provider. We are working on identifying the issue with them. The billing console will be missing Storage and API related charges in the Singapore region. Monthly billing for the Singapore region will be delayed until the data has been corrected and provided by our cloud provider.

Started
Oct 30, 2026, 04:22 AM UTC
Resolved
Ongoing
Duration
● 39m
Detected by Pingoru
Oct 30, 2026, 04:22 AM UTC

Affected components

AdvaPACS Platform

Update timeline

  1. identified Oct 30, 2026, 04:22 AM UTC

    The billing dashboard in the Singapore region is showing incomplete data due to issues with the source data from our cloud provider. We are working on identifying the issue with them. The billing console will be missing Storage and API related charges in the Singapore region. Monthly billing for the Singapore region will be delayed until the data has been corrected and provided by our cloud provider.

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