AdvaPACS Outage History
AdvaPACS is up right nowAdvaPACS had 14 outages in the last 2 years totaling 134h 25m of downtime — averaging 0.6 incidents per month.
There were 14 AdvaPACS outages since June 12, 2025 totaling 134h 25m of downtime. Each is summarised below — incident details, duration, and resolution information.
Connectivity issues experienced at eUnity in US region
Affected: eUnity Viewer
Timeline · 2 updates
- investigating Jun 09, 2026, 04:43 PM UTC
A small percentage of incoming traffic is experiencing intermittent connectivity issues with our system. We are looking into the issue.
- resolved Jun 09, 2026, 04:46 PM UTC
This incident has been resolved.
eUnity unavailable in AUS
Affected: eUnity Viewer
Timeline · 4 updates
- identified Jun 03, 2026, 04:39 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 03, 2026, 04:52 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jun 03, 2026, 04:52 AM UTC
We are continuing to monitor for any further issues.
- resolved Jun 03, 2026, 06:02 AM UTC
This incident has been resolved.
Service disruption in Singapore region
Affected: AdvaPACS Platform
Timeline · 3 updates
- investigating Jun 03, 2026, 03:08 AM UTC
We are currently investigating this issue.
- monitoring Jun 03, 2026, 03:51 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 03, 2026, 06:02 AM UTC
This incident has been resolved.
eUnity Service Degradation in MYS
Affected: eUnity Viewer
Timeline · 3 updates
- investigating May 28, 2026, 04:39 AM UTC
We are currently investigating this issue.
- investigating May 28, 2026, 04:45 AM UTC
We are continuing to investigate this issue.
- resolved May 28, 2026, 10:13 AM UTC
We have increased the resources available to the eUnity servers and after a period of monitoring have not observed a recurrence of the issue.
[AUS] eUnity unavailable
Affected: eUnity Viewer
Timeline · 2 updates
- investigating Apr 29, 2026, 09:56 AM UTC
We are currently investigating eUnity being unavailable in the AUS region.
- resolved Apr 29, 2026, 10:03 AM UTC
This incident has been resolved.
Service degraded in Singapore region
Affected: AdvaPACS Platform
Timeline · 6 updates
- investigating Apr 14, 2026, 03:14 AM UTC
We are currently investigating reports of AdvaPACS responding slowly in the Singapore region.
- identified Apr 14, 2026, 03:26 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 14, 2026, 03:38 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Apr 14, 2026, 03:39 AM UTC
We are continuing to monitor for any further issues.
- monitoring Apr 14, 2026, 09:33 AM UTC
After a long period of monitoring, we have seen no further occurrences of the issue in the database. We have applied a number of further safeguards to prevent one customer generating load affecting other customers. We will be working over the coming days to deploy additional guardrails to strengthen this protection. We thank you for your patience and understanding as we worked through this issue.
- resolved Apr 14, 2026, 09:34 AM UTC
This incident has been resolved.
Elevated API Errors - AdvaPACS Singapore
Affected: AdvaPACS Platform
Timeline · 3 updates
- investigating Apr 02, 2026, 10:51 AM UTC
We're experiencing an elevated level of API errors and are currently looking into the issue.
- monitoring Apr 02, 2026, 11:10 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 06, 2026, 10:44 PM UTC
This incident has been resolved.
eUnity Degraded Performance
Timeline · 1 update
- resolved Mar 19, 2026, 09:09 AM UTC
We are currently experiencing degraded performance with the eUnity viewer, which may result in slower-than-normal image loading times. Our team is actively investigating and working to resolve the issue as quickly as possible. We apologize for the inconvenience and appreciate your patience.
RADPAIR Service Disruption in All Regions
Affected: RADPAIR
Timeline · 3 updates
- investigating Mar 13, 2026, 02:41 AM UTC
We are currently investigating this issue.
- identified Mar 13, 2026, 02:44 AM UTC
The issue has now been identified with RADPAIR's API and has been escalated to their team for investigation.
- resolved Mar 13, 2026, 04:28 AM UTC
This incident has been resolved.
eUnity Service Disruption in SGP Region
Timeline · 1 update
- resolved Jan 26, 2026, 04:14 AM UTC
eUnity services in the Singapore (SGP) region have been restored. The 503 errors have been resolved and the service is now operating normally. We apologize for any inconvenience caused during this outage.
Connectivity issues experienced at eUnity in HK region
Affected: eUnity Viewer
Timeline · 2 updates
- investigating Nov 09, 2025, 11:19 AM UTC
A small percentage of incoming traffic is experiencing intermittent connectivity issues with our system. We are looking into the issue.
- resolved Nov 09, 2025, 07:24 PM UTC
This incident has been resolved.
Connectivity issues experienced at Meddream in HK region
Affected: MedDream Viewer
Timeline · 2 updates
- investigating Sep 23, 2025, 07:59 AM UTC
A small percentage of incoming traffic is experiencing intermittent connectivity issues with our system. We are looking into the issue.
- resolved Sep 23, 2025, 08:05 AM UTC
This incident has been resolved.
Connectivity issues experienced at Meddream in AU region
Affected: MedDream Viewer
Timeline · 2 updates
- investigating Aug 26, 2025, 12:50 AM UTC
A small percentage of incoming traffic is experiencing intermittent connectivity issues with our system. We are looking into the issue.
- resolved Aug 26, 2025, 12:55 AM UTC
This incident has been resolved.