Adobe Experience Cloud incident

Adobe Analytics: Performance issue

Minor Resolved View vendor source →

Adobe Experience Cloud experienced a minor incident on September 3, 2026 affecting Adobe Analytics, lasting 3d 1h. The incident has been resolved; the full update timeline is below.

Started
Sep 03, 2026, 09:21 AM UTC
Resolved
Sep 06, 2026, 11:20 AM UTC
Duration
3d 1h
Detected by Pingoru
Sep 03, 2026, 09:21 AM UTC

Affected components

Adobe Analytics

Update timeline

  1. monitoring Sep 06, 2026, 11:08 AM UTC

    We’re investigating an availability issue.

  2. monitoring Sep 06, 2026, 11:15 AM UTC

    We’ve changed the impact start date for the availability issue.

  3. monitoring Sep 06, 2026, 11:37 AM UTC

    We've reduced the severity level of the performance issue and will no longer be publishing updates.

  4. resolved Sep 06, 2026, 11:48 AM UTC

    We’ve changed the severity level from trivial to minor for the performance issue.

  5. resolved Sep 09, 2026, 03:41 PM UTC

    We’ve changed the impact end date for the performance issue.

  6. resolved Sep 10, 2026, 07:05 PM UTC

    We’ve changed the impact start date for the performance issue.

  7. resolved Sep 15, 2026, 06:59 PM UTC

    The root cause analysis has been completed, and the Customer Statement (CFS) is now available. You can review the report here.