Adobe Document Cloud incident

Acrobat: Performance issue

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Resolved after 30 minutes, affecting Acrobat, on September 16, 2026.

resolved Sep 22, 2026, 09:55 AM UTC

We’ve reduced the severity level of the performance issue and will no longer be publishing updates.

Started
Sep 16, 2026, 01:45 PM UTC
Resolved
Sep 16, 2026, 02:15 PM UTC
Duration
30m
Detected by Pingoru
Sep 16, 2026, 01:45 PM UTC

Affected components

Acrobat

Update timeline

  1. monitoring Sep 16, 2026, 02:27 PM UTC

    We’re investigating a performance issue.

  2. monitoring Sep 16, 2026, 02:31 PM UTC

    We’ve changed the impact start date for the performance issue.

  3. resolved Sep 16, 2026, 02:34 PM UTC

    We’ve resolved the performance issue.

  4. resolved Sep 16, 2026, 02:34 PM UTC

    We’ve changed the impact end date for the performance issue.

  5. resolved Sep 22, 2026, 09:55 AM UTC

    We’ve reduced the severity level of the performance issue and will no longer be publishing updates.

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