Baremetal Alert
Affected: ACP - Network
Adeptcore Outage History
Adeptcore is up right nowAdeptcore had 12 outages in the last 2 years totaling 1123h 12m of downtime — averaging 0.5 incidents per month.
There were 12 Adeptcore outages since October 29, 2025 totaling 1123h 12m of downtime. Each is summarised below — incident details, duration, and resolution information.
Baremetal Connectivity Issues
Affected: ACP - Network
Timeline · 9 updates
PHX Datacenter Connectivity Issues
Timeline · 3 updates
- investigating Jul 08, 2025, 01:11 PM UTC
We are currently aware of ongoing intermittent issues with connectivity to some Horizon instances at our PHX Datacenter. We are actively working to identify the issue and resolve it as quickly as possible with the Datacenter. We will be updating this post with any new information we gather.
- monitoring Jul 08, 2025, 01:56 PM UTC
The intermittent issues related to connectivity that we identified earlier have all subsided as of 8:13 AM CST and have not re-occurred. The intermittent issue only affected a small group of tenant environments. At this time, we have not identified any underlying issues on our infrastructure that would have caused this temporary network blip but will continue to monitor the connection.
- resolved Mar 09, 2026, 05:30 PM UTC
This incident has been resolved.
Elk Datacenter Outage
Affected: ACP - Nodes
Timeline · 5 updates
- investigating Mar 09, 2026, 04:39 PM UTC
We are receiving reports of an outage at our ELK Datacenter. We are working with Datacenter Engineers to isolate the cause of the issue and get it resolved as quickly as possible. We will update this status as information becomes available.
- investigating Mar 09, 2026, 05:03 PM UTC
We are continuing to work with datacenter engineers at this time to identify and isolate the cause of the issue. We will provide updates as they become available.
- investigating Mar 09, 2026, 05:20 PM UTC
We are currently coordinating with the datacenter team to troubleshoot the issue. We were able to gain access through out-of-band management and are investigating the cause of the WAN side remaining down. We are still actively working on resolving the issue and will provide updates as we learn more.
- monitoring Mar 09, 2026, 05:43 PM UTC
We have identified the networking issue in cooperation with the datacenter and have implemented a fix for this. We are seeing connectivity being restored at this time and expect everything to be back online within the next few minutes.
- resolved Mar 17, 2026, 10:55 PM UTC
This incident has been resolved.
PHX Partial Outage
Affected: ACP - Nodes
Timeline · 4 updates
- investigating Feb 22, 2026, 10:24 PM UTC
We are receiving reports of an outage at our PHX location. This appears to be isolated to certain VM's and we are investigating this internally and with the datacenter. We will provide updates as information becomes available.
- identified Feb 22, 2026, 10:32 PM UTC
We have identified the issue to be related to one of our hosts inside of the PHX datacenter. We initiated a reboot and the server is now back online. We will begin the process of rebooting all of the VM's in a staggered manner in order to make sure all of the servers come up in the proper order for Horizon functionality. This could take some time and we will update this status page once the process has been completed.
- monitoring Feb 22, 2026, 10:57 PM UTC
At this time, the servers have been rebooted and are returning to normal. We are continuing to monitor for ongoing issues. If you continue to experience issues, please submit a ticket to [email protected].
- resolved Mar 09, 2026, 05:28 PM UTC
This incident has been resolved.
ELK datacenter outage
Affected: ACP - Nodes
Timeline · 4 updates
- investigating Feb 19, 2026, 12:43 AM UTC
We are currently investigating reports of issues at our ELK datacenter. We are working with datacenter engineers to identify and remedy this issue as quickly as possible.
- identified Feb 19, 2026, 12:47 AM UTC
The issue appears to be isolated to an outage with networking. We are continuing to work with datacenter engineers to resolve this issue as quickly as possible.
- monitoring Feb 19, 2026, 01:26 AM UTC
we are seeing services being restored at this time. Preliminary indicators point to a routing failover at the datacenter which took time to propagate. We are working with the engineers at the datacenter to prevent issues like this from occurring in the future. If you continue to experience issues please email support to open a ticket.
- resolved Mar 09, 2026, 05:28 PM UTC
This incident has been resolved.
PHX Datacenter Outage
Affected: ACP - Nodes
Timeline · 4 updates
- investigating Feb 05, 2026, 07:09 PM UTC
We are receiving reports from our monitoring that a a subset of clients are currently experiencing an outage at our PHX datacenter. This issue is being investigated and we are working with the Datacenter engineers to get this resolved as quickly as possible.
- identified Feb 05, 2026, 07:15 PM UTC
We have identified the issue to be related to one of our hosts inside of the PHX datacenter. We initiated a reboot and the server is coming back online as we speak. We will begin the process of rebooting all of the VM's in a staggered manner in order to make sure all of the servers come up in the proper order for Horizon functionality. This could take some time and we will update this status page once the process has been completed.
- monitoring Feb 05, 2026, 08:41 PM UTC
At this time, the servers have been returned to normal, and we are continuing to monitor for ongoing issues. If you continue to experience issues, please submit a ticket to [email protected].
- resolved Mar 09, 2026, 05:28 PM UTC
This incident has been resolved.
ELK Datacenter Outage
Affected: ACP - Network
Timeline · 8 updates
- investigating Jan 31, 2026, 04:46 PM UTC
We have received reports about an outage at our ELK Datacenter. We are currently investigating this issue and working with Datacenter Engineers to resolve this problem as quickly as possible. We will update this status as information becomes available.
- investigating Jan 31, 2026, 05:11 PM UTC
we are continuing to investigate the issue. The primary causes at this time are believed to be a hardware or routing issue. We are interfacing with Datacenter engineers to get this resolved as quickly as possible.
- investigating Jan 31, 2026, 05:47 PM UTC
Datacenter engineers are still investigating this issue. We will provide more updates as information becomes available.
- investigating Jan 31, 2026, 06:40 PM UTC
We are continuing to investigate this issue and believe we have identified the issue in cooperation with the Datacenter engineers and are working on applying a fix.
- investigating Jan 31, 2026, 07:29 PM UTC
We have identified the issue as a data center core routing issue affecting our cabinets and are tracing the issue to identify the exact cause and to restore our network configuration
- investigating Jan 31, 2026, 08:11 PM UTC
We have begun doing a test restore of a backup of the networking configuration to new hardware
- monitoring Jan 31, 2026, 08:30 PM UTC
We are now seeing systems come back online after the restore and are awaiting Datacenter engineers to provide a full write up of the cause and why this took so long to be resolved. We are continuing to monitor the situation.
- resolved Mar 09, 2026, 05:27 PM UTC
This incident has been resolved.
Bare Metal Cloud Issues Detected
Affected: ACP - Network
Timeline · 3 updates
- investigating Jan 26, 2026, 09:26 PM UTC
We got alerts about some of our Bare Metal Cloud servers losing network connectivity. We are investigating the alert with our datacenter team.
- investigating Jan 26, 2026, 09:42 PM UTC
We received alerts that all networking is back online. Outage lasted about 25 minutes; we are still identifying the root cause of this issue. This issue only affected Bare Metal Services from our datacenter. Colocation, storage and all other service remained fully operational.
- resolved Mar 09, 2026, 05:30 PM UTC
This incident has been resolved.
ELK Outage
Affected: ACP - Network
Timeline · 3 updates
- investigating Jan 15, 2026, 05:15 PM UTC
We have been made aware of a detected outage affecting our ELK DC. Our engineers are currently working with engineers at the datacenter to isolate and remediate the issue. We will update this post as we gather information.
- monitoring Jan 15, 2026, 05:33 PM UTC
At this time all network connectivity at the ELK datacenter has been restored. Our investigation has revealed that our primary firewall at the ELK DC crashed and network traffic failed over to our secondary firewall. Upon further review, we determined that we are unable to access the primary firewall and have scheduled a firewall replacement with the datacenter team to occur after hours at 2:00 AM CST on 1/16/2026. This replacement will not impact network traffic in any way. We are continuing to monitor this situation.
- resolved Mar 09, 2026, 05:27 PM UTC
This incident has been resolved.
ELK Datacenter Network Outage
Affected: ACP - Network
Timeline · 3 updates
- investigating Nov 14, 2025, 12:29 AM UTC
We have received reports that there is an ongoing networking issue at our ELK datacenter. We are currently engaged with datacenter engineers to get this problem resolved as soon as possible. We will update this status as information becomes available.
- monitoring Nov 14, 2025, 12:53 AM UTC
The issue has been identified and resolved and we are continuing to monitor the situation at this time. If any further updates are needed we will provide them at that time.
- resolved Mar 09, 2026, 05:25 PM UTC
This incident has been resolved.
ELK Datacenter Network Blip
Affected: ACP - Network
Timeline · 2 updates
- monitoring Oct 29, 2025, 10:11 PM UTC
at 5 PM Central Time we received alerts from our automated monitoring that there was a networking blip that occurred at our ELK Datacenter. At this time it appears that all services have been restored and are back to a stable state. We will continue to monitor this and provide updates as needed.
- resolved Mar 09, 2026, 05:22 PM UTC
This incident has been resolved.