PHX Datacenter Outage

Update timeline

1. investigating Feb 05, 2026, 07:09 PM UTC

   We are receiving reports from our monitoring that a a subset of clients are currently experiencing an outage at our PHX datacenter. This issue is being investigated and we are working with the Datacenter engineers to get this resolved as quickly as possible.

2. identified Feb 05, 2026, 07:15 PM UTC

   We have identified the issue to be related to one of our hosts inside of the PHX datacenter. We initiated a reboot and the server is coming back online as we speak. We will begin the process of rebooting all of the VM's in a staggered manner in order to make sure all of the servers come up in the proper order for Horizon functionality. This could take some time and we will update this status page once the process has been completed.

3. monitoring Feb 05, 2026, 08:41 PM UTC

   At this time, the servers have been returned to normal, and we are continuing to monitor for ongoing issues. If you continue to experience issues, please submit a ticket to [email protected].

4. resolved Mar 09, 2026, 05:28 PM UTC

   This incident has been resolved.