PHX Partial Outage

Update timeline

1. investigating Feb 22, 2026, 10:24 PM UTC

   We are receiving reports of an outage at our PHX location. This appears to be isolated to certain VM's and we are investigating this internally and with the datacenter. We will provide updates as information becomes available.

2. identified Feb 22, 2026, 10:32 PM UTC

   We have identified the issue to be related to one of our hosts inside of the PHX datacenter. We initiated a reboot and the server is now back online. We will begin the process of rebooting all of the VM's in a staggered manner in order to make sure all of the servers come up in the proper order for Horizon functionality. This could take some time and we will update this status page once the process has been completed.

3. monitoring Feb 22, 2026, 10:57 PM UTC

   At this time, the servers have been rebooted and are returning to normal. We are continuing to monitor for ongoing issues. If you continue to experience issues, please submit a ticket to [email protected].

4. resolved Mar 09, 2026, 05:28 PM UTC

   This incident has been resolved.