Baremetal Alert
Affected: ACP - Network
Adeptcore Outage History
Adeptcore is up right nowAdeptcore had 24 outages in the last 2 years totaling 4238h 40m of downtime — averaging 1 incident per month.
There were 24 Adeptcore outages since May 29, 2024 totaling 4238h 40m of downtime. Each is summarised below — incident details, duration, and resolution information.
Baremetal Connectivity Issues
Affected: ACP - Network
Timeline · 9 updates
PHX Datacenter Connectivity Issues
Timeline · 3 updates
- investigating Jul 08, 2025, 01:11 PM UTC
We are currently aware of ongoing intermittent issues with connectivity to some Horizon instances at our PHX Datacenter. We are actively working to identify the issue and resolve it as quickly as possible with the Datacenter. We will be updating this post with any new information we gather.
- monitoring Jul 08, 2025, 01:56 PM UTC
The intermittent issues related to connectivity that we identified earlier have all subsided as of 8:13 AM CST and have not re-occurred. The intermittent issue only affected a small group of tenant environments. At this time, we have not identified any underlying issues on our infrastructure that would have caused this temporary network blip but will continue to monitor the connection.
- resolved Mar 09, 2026, 05:30 PM UTC
This incident has been resolved.
Elk Datacenter Outage
Affected: ACP - Nodes
Timeline · 5 updates
- investigating Mar 09, 2026, 04:39 PM UTC
We are receiving reports of an outage at our ELK Datacenter. We are working with Datacenter Engineers to isolate the cause of the issue and get it resolved as quickly as possible. We will update this status as information becomes available.
- investigating Mar 09, 2026, 05:03 PM UTC
We are continuing to work with datacenter engineers at this time to identify and isolate the cause of the issue. We will provide updates as they become available.
- investigating Mar 09, 2026, 05:20 PM UTC
We are currently coordinating with the datacenter team to troubleshoot the issue. We were able to gain access through out-of-band management and are investigating the cause of the WAN side remaining down. We are still actively working on resolving the issue and will provide updates as we learn more.
- monitoring Mar 09, 2026, 05:43 PM UTC
We have identified the networking issue in cooperation with the datacenter and have implemented a fix for this. We are seeing connectivity being restored at this time and expect everything to be back online within the next few minutes.
- resolved Mar 17, 2026, 10:55 PM UTC
This incident has been resolved.
PHX Partial Outage
Affected: ACP - Nodes
Timeline · 4 updates
- investigating Feb 22, 2026, 10:24 PM UTC
We are receiving reports of an outage at our PHX location. This appears to be isolated to certain VM's and we are investigating this internally and with the datacenter. We will provide updates as information becomes available.
- identified Feb 22, 2026, 10:32 PM UTC
We have identified the issue to be related to one of our hosts inside of the PHX datacenter. We initiated a reboot and the server is now back online. We will begin the process of rebooting all of the VM's in a staggered manner in order to make sure all of the servers come up in the proper order for Horizon functionality. This could take some time and we will update this status page once the process has been completed.
- monitoring Feb 22, 2026, 10:57 PM UTC
At this time, the servers have been rebooted and are returning to normal. We are continuing to monitor for ongoing issues. If you continue to experience issues, please submit a ticket to [email protected].
- resolved Mar 09, 2026, 05:28 PM UTC
This incident has been resolved.
ELK datacenter outage
Affected: ACP - Nodes
Timeline · 4 updates
- investigating Feb 19, 2026, 12:43 AM UTC
We are currently investigating reports of issues at our ELK datacenter. We are working with datacenter engineers to identify and remedy this issue as quickly as possible.
- identified Feb 19, 2026, 12:47 AM UTC
The issue appears to be isolated to an outage with networking. We are continuing to work with datacenter engineers to resolve this issue as quickly as possible.
- monitoring Feb 19, 2026, 01:26 AM UTC
we are seeing services being restored at this time. Preliminary indicators point to a routing failover at the datacenter which took time to propagate. We are working with the engineers at the datacenter to prevent issues like this from occurring in the future. If you continue to experience issues please email support to open a ticket.
- resolved Mar 09, 2026, 05:28 PM UTC
This incident has been resolved.
PHX Datacenter Outage
Affected: ACP - Nodes
Timeline · 4 updates
- investigating Feb 05, 2026, 07:09 PM UTC
We are receiving reports from our monitoring that a a subset of clients are currently experiencing an outage at our PHX datacenter. This issue is being investigated and we are working with the Datacenter engineers to get this resolved as quickly as possible.
- identified Feb 05, 2026, 07:15 PM UTC
We have identified the issue to be related to one of our hosts inside of the PHX datacenter. We initiated a reboot and the server is coming back online as we speak. We will begin the process of rebooting all of the VM's in a staggered manner in order to make sure all of the servers come up in the proper order for Horizon functionality. This could take some time and we will update this status page once the process has been completed.
- monitoring Feb 05, 2026, 08:41 PM UTC
At this time, the servers have been returned to normal, and we are continuing to monitor for ongoing issues. If you continue to experience issues, please submit a ticket to [email protected].
- resolved Mar 09, 2026, 05:28 PM UTC
This incident has been resolved.
ELK Datacenter Outage
Affected: ACP - Network
Timeline · 8 updates
- investigating Jan 31, 2026, 04:46 PM UTC
We have received reports about an outage at our ELK Datacenter. We are currently investigating this issue and working with Datacenter Engineers to resolve this problem as quickly as possible. We will update this status as information becomes available.
- investigating Jan 31, 2026, 05:11 PM UTC
we are continuing to investigate the issue. The primary causes at this time are believed to be a hardware or routing issue. We are interfacing with Datacenter engineers to get this resolved as quickly as possible.
- investigating Jan 31, 2026, 05:47 PM UTC
Datacenter engineers are still investigating this issue. We will provide more updates as information becomes available.
- investigating Jan 31, 2026, 06:40 PM UTC
We are continuing to investigate this issue and believe we have identified the issue in cooperation with the Datacenter engineers and are working on applying a fix.
- investigating Jan 31, 2026, 07:29 PM UTC
We have identified the issue as a data center core routing issue affecting our cabinets and are tracing the issue to identify the exact cause and to restore our network configuration
- investigating Jan 31, 2026, 08:11 PM UTC
We have begun doing a test restore of a backup of the networking configuration to new hardware
- monitoring Jan 31, 2026, 08:30 PM UTC
We are now seeing systems come back online after the restore and are awaiting Datacenter engineers to provide a full write up of the cause and why this took so long to be resolved. We are continuing to monitor the situation.
- resolved Mar 09, 2026, 05:27 PM UTC
This incident has been resolved.
Bare Metal Cloud Issues Detected
Affected: ACP - Network
Timeline · 3 updates
- investigating Jan 26, 2026, 09:26 PM UTC
We got alerts about some of our Bare Metal Cloud servers losing network connectivity. We are investigating the alert with our datacenter team.
- investigating Jan 26, 2026, 09:42 PM UTC
We received alerts that all networking is back online. Outage lasted about 25 minutes; we are still identifying the root cause of this issue. This issue only affected Bare Metal Services from our datacenter. Colocation, storage and all other service remained fully operational.
- resolved Mar 09, 2026, 05:30 PM UTC
This incident has been resolved.
ELK Outage
Affected: ACP - Network
Timeline · 3 updates
- investigating Jan 15, 2026, 05:15 PM UTC
We have been made aware of a detected outage affecting our ELK DC. Our engineers are currently working with engineers at the datacenter to isolate and remediate the issue. We will update this post as we gather information.
- monitoring Jan 15, 2026, 05:33 PM UTC
At this time all network connectivity at the ELK datacenter has been restored. Our investigation has revealed that our primary firewall at the ELK DC crashed and network traffic failed over to our secondary firewall. Upon further review, we determined that we are unable to access the primary firewall and have scheduled a firewall replacement with the datacenter team to occur after hours at 2:00 AM CST on 1/16/2026. This replacement will not impact network traffic in any way. We are continuing to monitor this situation.
- resolved Mar 09, 2026, 05:27 PM UTC
This incident has been resolved.
ELK Datacenter Network Outage
Affected: ACP - Network
Timeline · 3 updates
- investigating Nov 14, 2025, 12:29 AM UTC
We have received reports that there is an ongoing networking issue at our ELK datacenter. We are currently engaged with datacenter engineers to get this problem resolved as soon as possible. We will update this status as information becomes available.
- monitoring Nov 14, 2025, 12:53 AM UTC
The issue has been identified and resolved and we are continuing to monitor the situation at this time. If any further updates are needed we will provide them at that time.
- resolved Mar 09, 2026, 05:25 PM UTC
This incident has been resolved.
ELK Datacenter Network Blip
Affected: ACP - Network
Timeline · 2 updates
- monitoring Oct 29, 2025, 10:11 PM UTC
at 5 PM Central Time we received alerts from our automated monitoring that there was a networking blip that occurred at our ELK Datacenter. At this time it appears that all services have been restored and are back to a stable state. We will continue to monitor this and provide updates as needed.
- resolved Mar 09, 2026, 05:22 PM UTC
This incident has been resolved.
PHX Datacenter Networking Blip
Affected: ACP - Network
Timeline · 2 updates
- monitoring Jun 18, 2025, 05:25 PM UTC
We received reports in our monitoring about packet loss to our PHX Datacenter. Some clients may have experienced an interruption to their connection, however, this interruption lasted less than 2 minutes and no lasting impact is expected. We will continue to monitor as always.
- resolved Mar 09, 2026, 05:21 PM UTC
This incident has been resolved.
PHX Networking Issue
Affected: ACP - Network
Timeline · 8 updates
- investigating May 28, 2025, 04:14 PM UTC
We have received reports of VM's becoming unresponsive and are working to identify and resolve this issue with datacenter engineers as quickly as possible. We will be posting updates as we get them.
- identified May 28, 2025, 04:30 PM UTC
We have identified the issue and are working with the datacenter to restore networking services.
- identified May 28, 2025, 04:41 PM UTC
We are seeing networking being restored at this time and are waiting for everything to finish coming back to begin verifying functionality.
- identified May 28, 2025, 05:30 PM UTC
We are actively investigating this issue. Currently, we’re experiencing difficulties re-establishing communication between the hosts and storage devices. Our team is working closely with the datacenter to resolve this as swiftly as possible.
- identified May 28, 2025, 06:45 PM UTC
The datacenter team has resolved all outstanding issues on their end. We have also resolved an additional issue and are in the process of bringing the affected virtual machines back online. As virtual machines come back online and are confirmed to be operational, we will be issuing another status update.
- identified May 28, 2025, 07:45 PM UTC
All services are in the process of being restored. Virtual machines should be coming up and a portion of them are already up. Networking issues have all be resolved, part of this issue was internal networking between management and production clusters and our storage network. The team is engaged on bringing up all servers in the proper order and confirming logins.
- monitoring May 28, 2025, 09:26 PM UTC
At this time, all services appear to have been restored and we have received no further reports of ongoing issues. If you or your clients are still continuing to experience any issues, please submit a support ticket or reach out to us via phone to receive support on a case by case basis.
- resolved May 29, 2025, 02:47 PM UTC
We have continued to monitor the environment through the evening into this morning and have confirmed that no further issues are occurring. We will be marking this incident as resolved at this time. We expect to provide a postmortem and additional details in regards to this outage in the next two weeks.
Elk Networking Blip
Affected: ACP - Network
Timeline · 2 updates
- monitoring Apr 14, 2025, 10:30 PM UTC
We received reports from our monitoring about a brief networking blip that lasted approximately 3 minutes at our ELK datacenter. At this time all traffic is flowing normally as expected and we will be continuing to monitor it.
- resolved May 29, 2025, 02:39 PM UTC
This incident has been resolved.
Elk Networking Issue
Affected: ACP - Network
Timeline · 6 updates
- investigating Mar 10, 2025, 03:45 PM UTC
We are aware of an ongoing network outage at our Elk Datacenter. We are currently in the processing of investigating. We believe this to be a failover event. We will update this status once we gather more information
- identified Mar 10, 2025, 04:03 PM UTC
ELK is experiencing a partial network outage at the moment; we are aware of the issue and are actively working on getting this resolved.
- identified Mar 10, 2025, 04:28 PM UTC
Our data center engineering team is currently onsite at our rack in the ELK data center, actively investigating a network issue. A technician is working to restore connectivity and determine why the WAN failover did not activate as expected. At this time, approximately 30% of clients at ELK are affected. We are treating this as a priority and will provide further updates as more information becomes available.
- identified Mar 10, 2025, 05:14 PM UTC
Our data center engineering team has brought the network back online and virtual machines should be acquiring WAN access automatically right now. We are still investigating the cause of this outage.
- monitoring Mar 10, 2025, 05:26 PM UTC
WAN networking has been fully restored. Our team is actively investigating the root cause of this issue, including why the automated failover did not function as expected. We will provide a follow-up update once our investigation into today’s outage is complete.
- resolved May 29, 2025, 02:38 PM UTC
This incident has been resolved.
Elk Networking
Affected: ACP - Network
Timeline · 4 updates
- investigating Jan 22, 2025, 07:09 PM UTC
We have detected a network outage affecting the ELK datacenter. We are currently investigating this issue.
- identified Jan 22, 2025, 07:10 PM UTC
We have detected that a piece of networking hardware failed-over and are investigating the cause of this fail-over event.
- monitoring Jan 22, 2025, 10:22 PM UTC
We have determined the issue to be caused by an upstream routing fail-over event and have coordinated with the datacenter to see how we can prevent this from happening in the future. Our monitoring detected approximately 3 min of down time due to this event.
- resolved Mar 10, 2025, 04:01 PM UTC
This incident has been resolved.
Checking status of management host
Affected: ACP - Nodes
Timeline · 5 updates
- investigating Jan 06, 2025, 05:22 PM UTC
We are investigating an outage on one of our management hosts affecting multiple VM's.
- identified Jan 06, 2025, 05:32 PM UTC
We have identified one of the Management hosts experienced a PSOD. The host is back up now and virtual machines are being booted back up. We have not yet identified the cause of the PSOD but will be investigating it once all the virtual machines are back to normal operation.
- monitoring Jan 06, 2025, 06:09 PM UTC
All virtual machines are back online and operational. We have migrated workloads to other hosts while we investigate the PSOD on the affected host.
- monitoring Mar 10, 2025, 04:01 PM UTC
We are continuing to monitor for any further issues.
- resolved Mar 10, 2025, 04:01 PM UTC
This incident has been resolved.
Storage Performance for PHX Cluster 101
Affected: ACP - Storage
Timeline · 7 updates
Storage Performance for PHX Cluster 100
Affected: ACP - Storage
Timeline · 5 updates
Elk DC Network Issues
Affected: ACP - Network
Timeline · 3 updates
- investigating Sep 09, 2024, 05:33 PM UTC
We are receiving alerts of a Networking issue at our Elk Datacenter. We are looking into this and will update this page as soon as we have an update.
- monitoring Sep 09, 2024, 05:42 PM UTC
The networking paths have been restored to ELK and we are monitoring the situation. The network outage lasted approximately 8 minutes, no servers were rebooted, and users can now continue working as usual. We are awaiting a response from the DC NETOPS team at this time as it seems an upstream routing issue caused the network outage.
- resolved Sep 10, 2024, 06:00 PM UTC
After monitoring for the last 24 Hours, the issue appears to be resolved.
ELK Datacenter Network
Affected: ACP - Network
Timeline · 2 updates
- monitoring Jul 10, 2024, 01:42 AM UTC
At 8:20PM CST monitoring reported a network routing issue that took approximately 4 minutes. We have confirmed all network paths are operational and our WAN infrastructure is working as expected. We have requested netops at ELK to review what caused the network failover. We are continuing to monitor the network at this time and are fully operational.
- resolved Jul 10, 2024, 02:09 PM UTC
We have confirmed the network to be stable with no issues occurring in the past 12 hours. We are closing this incident out.
Intermittent Connectivity Issue
Affected: ACP - Network
Timeline · 4 updates
- investigating Jun 04, 2024, 07:45 PM UTC
We are receiving reports of intermittent connectivity issues at the Phoenix datacenter. We have engaged with datacenter NetOps and are actively monitoring traffic. We have seen approximately three drops of five seconds each over the last 5 minutes.
- investigating Jun 04, 2024, 08:24 PM UTC
The last ten minutes of connectivity appeared stable with no dropped traffic. We are still working with NetOps to understand what is causing the dropped traffic. Currently we do not have an ETA on resolution, but we will provide an update as soon as a root cause is identified. Based on previous patterns this seems to be DDOS related with an upstream provider, but we do not have confirmation yet from NetOps
- monitoring Jun 04, 2024, 08:35 PM UTC
We have received confirmation from NetOps that a fix has been implemented and traffic has been restored to normal. Our monitoring is also shows the last 25 minutes have been stable with no drops in traffic. We are still awaiting confirmation on the cause.
- resolved Jul 01, 2024, 06:23 PM UTC
This incident has been resolved.
Intermittent Routing Issues
Affected: ACP - Network
Timeline · 5 updates
- investigating May 29, 2024, 05:56 PM UTC
We have been alerted to a brief network convergence event that lasted approximately 30 seconds at 11:53AM CST. We just detected another approximately 20 second event. We have reached out to datacenter networking team as well as investigating possible causes. Currently we see a route reconvergence event at 11:53AM CST with Level3.
- investigating May 29, 2024, 06:20 PM UTC
The datacenter team has identified this as an issue with the blended bandwidth upstream service provider. We have noticed connectivity drops over the last 30 minutes that are affecting users with the drops occurring for about 10-30 seconds at a time. We are still working with the NetOps team to get this resolved.
- identified May 29, 2024, 06:49 PM UTC
Datacenter NetOps has stated that they identified a potential cause of the issue and have implemented a fix. We are currently monitoring the connectivity to PHX and can confirm we have not seen any intermittent drops in traffic over the last 28 minutes since our last status update. We are still in communication with NetOps to see what the potential cause may have been that led to this problem and what fixes have been implemented thus far to resolve the issue.
- monitoring May 29, 2024, 07:36 PM UTC
Datacenter NetOps has confirmed that a DDOS attack was the culprit behind the degraded network performance. As it stands, the attack has been mitigated and the datacenter is continuing to monitor the network. Adeptcloud was not the target in this DDOS attack, however, we were affected as the attackers targeted an upstream part of the network which was also responsible for handling our traffic. This resulted in issues with our network stability. We will provide more updates throughout the day if we learn any more information or experience any additional issues.
- resolved Jun 04, 2024, 07:42 PM UTC
This incident has been resolved.