Addigy incident
Issue Identified with macOS Monterey Updating Devices to macOS Ventura 13.1
Resolved after 27 days 22 hours, affecting Addigy MDM Service, on December 19, 2022.
Apple has confirmed this bug and created a fix for this issue in macOS 12.6.3. As a result, after 12.6.3, devices will no longer update to macOS 13 (Ventura), when initiating a update for macOS 12 (Monterey). This fix will be released by Apple with the release of macOS 12.6.3. Please contact Apple Support for additional information, if you need the apple feedback number, please contact us for this information.
Affected components
Update timeline
- identified Dec 19, 2022, 06:24 PM UTC
We have identified a potential issue in macOS Monterey that will allow devices to upgrade to macOS Ventura 13.1 as a minor update via MDM-deployed System Updates even if OS updates restrictions to block the upgrade are in place. Further details are explained in this article (https://support.addigy.com/hc/en-us/articles/12288656119187). We will provide further updates and information as they become available from the investigation.
- resolved Jan 16, 2023, 04:45 PM UTC
Apple has confirmed this bug and created a fix for this issue in macOS 12.6.3. As a result, after 12.6.3, devices will no longer update to macOS 13 (Ventura), when initiating a update for macOS 12 (Monterey). This fix will be released by Apple with the release of macOS 12.6.3. Please contact Apple Support for additional information, if you need the apple feedback number, please contact us for this information.
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