Adapty Outage History

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Adapty had 21 outages in the last 2 years totaling 17h 46m of downtime — averaging 0.9 incidents per month.

There were 21 Adapty outages since June 10, 2025 totaling 17h 46m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.adapty.io

Critical May 14, 2026

Increased response time on mobile SDK API

Detected by Pingoru
May 14, 2026, 03:43 PM UTC
Resolved
May 14, 2026, 05:26 PM UTC
Duration
1h 42m
Affected: API
Timeline · 5 updates
  1. investigating May 14, 2026, 03:43 PM UTC

    We're experiencing an increased response time for the SDK API requests and are currently looking into the issue

  2. investigating May 14, 2026, 04:04 PM UTC

    We're experiencing a full outage of the SDK API. We've identified the cause and are working on a fix.

  3. investigating May 14, 2026, 04:19 PM UTC

    We are continuing to investigate this issue.

  4. monitoring May 14, 2026, 04:52 PM UTC

    We've fixed the root cause and are monitoring now. Everything is back to normal.

  5. resolved May 14, 2026, 05:26 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 13, 2026

WEB dashboard login failure

Detected by Pingoru
May 13, 2026, 07:22 PM UTC
Resolved
May 13, 2026, 09:27 PM UTC
Duration
2h 5m
Affected: Dashboard
Timeline · 2 updates
  1. monitoring May 13, 2026, 09:22 PM UTC

    We have deployed a fix for an issue that prevented approximately 160 accounts from signing in to the dashboard. SDK and event processing have been operating normally throughout the incident — only dashboard sign-in for the affected accounts was impacted. We are now monitoring application logs to confirm the fix is fully resolving the issue, and will post another update shortly.

  2. resolved May 13, 2026, 09:27 PM UTC

    Monitoring has confirmed that the errors are no longer occurring. All previously affected accounts are able to sign in to the dashboard normally. SDK and event processing were unaffected throughout the incident. Marking this incident as resolved. Thank you for your patience.

Read the full incident report →

Minor May 11, 2026

Delays in events processing

Detected by Pingoru
May 11, 2026, 11:55 AM UTC
Resolved
May 11, 2026, 12:37 PM UTC
Duration
41m
Affected: Events
Timeline · 2 updates
  1. investigating May 11, 2026, 11:55 AM UTC

    We’re currently experiencing delays in event processing, which may affect third-party integrations, as well as transaction processing for Paddle and Stripe. No data has been lost, and all events will be delivered. We apologize for the inconvenience and appreciate your patience.

  2. resolved May 11, 2026, 12:37 PM UTC

    Root cause has been identified and fix was deployed

Read the full incident report →

Minor April 9, 2026

Degraded Push Notification Delivery via OneSignal

Detected by Pingoru
Apr 09, 2026, 02:57 PM UTC
Resolved
Apr 09, 2026, 03:01 PM UTC
Duration
3m
Affected: Events
Timeline · 2 updates
  1. identified Apr 09, 2026, 02:57 PM UTC

    We are currently experiencing issues with push notification delivery through our OneSignal integration. This is caused by an ongoing incident on OneSignal's side affecting their Dashboard/UI and API & SDK Endpoints. OneSignal has identified the root cause and is working towards a resolution. You can track their incident status at https://status.onesignal.com/

  2. resolved Apr 09, 2026, 03:01 PM UTC

    The issue with push notification delivery via OneSignal has been resolved. Event processing is operating normally. The root cause was an outage on OneSignal's side affecting their Dashboard and API endpoints. which has now been fixed by their team. No action is required on your end. If you notice any remaining delays, please contact our support team.

Read the full incident report →

Notice March 26, 2026

Increased response time on Dashboard

Detected by Pingoru
Mar 26, 2026, 10:01 AM UTC
Resolved
Mar 26, 2026, 10:01 AM UTC
Duration
—
Affected: Dashboard
Timeline · 1 update
  1. resolved Mar 26, 2026, 10:01 AM UTC

    We're experiencing an increased response time for the SDK API requests and are currently looking into the issue

Read the full incident report →

Minor March 10, 2026

Data Processing Delays - Reporting Tools Affected

Detected by Pingoru
Mar 10, 2026, 10:30 AM UTC
Resolved
Mar 10, 2026, 10:36 AM UTC
Duration
6m
Affected: APIDashboardEvents
Timeline · 3 updates
  1. identified Mar 10, 2026, 10:30 AM UTC

    Our data processing infrastructure is running behind which is causing inaccuracies in the reporting tools. No data has been lost and the system should be caught up shortly.

  2. monitoring Mar 10, 2026, 10:33 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 10, 2026, 10:36 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 5, 2026

Partial delay in Facebook Application Activities events send out

Detected by Pingoru
Mar 05, 2026, 04:56 PM UTC
Resolved
Mar 05, 2026, 05:16 PM UTC
Duration
19m
Affected: Events
Timeline · 2 updates
  1. monitoring Mar 05, 2026, 04:56 PM UTC

    Since March 5 at 2:00 PM GMT, Facebook's API for handling mobile app events has been timing out. This is affecting their Ads Creation and Editing API; Meta has acknowledged the outage on their status page - https://metastatus.com/marketing-api . The good news: things are recovering. Successful requests are climbing back up, and all your events will come through — just a bit later than usual. We'll keep an eye on it. Thanks for your patience! — Adapty Infrastructure Team

  2. resolved Mar 05, 2026, 05:16 PM UTC

    Events processing returned to normal.

Read the full incident report →

Major February 26, 2026

We're experiencing an elevated level of API errors and are currently looking into the issue.

Detected by Pingoru
Feb 26, 2026, 08:15 PM UTC
Resolved
Feb 26, 2026, 08:30 PM UTC
Duration
14m
Affected: Dashboard
Timeline · 4 updates
  1. investigating Feb 26, 2026, 08:15 PM UTC

    We are currently investigating this issue.

  2. identified Feb 26, 2026, 08:28 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 26, 2026, 08:28 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 26, 2026, 08:30 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 18, 2026

Elevated API Errors on Dashboard

Detected by Pingoru
Feb 18, 2026, 12:30 AM UTC
Resolved
Feb 18, 2026, 12:55 AM UTC
Duration
24m
Affected: Dashboard
Timeline · 4 updates
  1. investigating Feb 18, 2026, 12:30 AM UTC

    We're experiencing an elevated level of API errors and are currently looking into the issue.

  2. identified Feb 18, 2026, 12:54 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 18, 2026, 12:54 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 18, 2026, 12:55 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 16, 2026

Dashboard Service Disruption

Detected by Pingoru
Feb 16, 2026, 06:45 PM UTC
Resolved
Feb 16, 2026, 02:45 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Feb 16, 2026, 03:07 PM UTC

    As a result of the release, Adapty’s subscription plan assignment was impacted. A small portion of customers could not receive their updated plan and also experienced issues accessing the Dashboard

Read the full incident report →

Critical February 11, 2026

WEB dashboard performance issues

Detected by Pingoru
Feb 11, 2026, 04:29 PM UTC
Resolved
Feb 11, 2026, 07:57 PM UTC
Duration
3h 27m
Affected: APIDashboard
Timeline · 8 updates
  1. identified Feb 11, 2026, 04:29 PM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Feb 11, 2026, 05:34 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Feb 11, 2026, 05:45 PM UTC

    SDK API affected and failing to handle majority of the requests

  4. identified Feb 11, 2026, 05:46 PM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring Feb 11, 2026, 05:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. monitoring Feb 11, 2026, 05:58 PM UTC

    We are continuing to monitor for any further issues.

  7. monitoring Feb 11, 2026, 07:10 PM UTC

    Both SDK and Dashboard API are back to normal. We're waiting for the event queue to empty.

  8. resolved Feb 11, 2026, 07:57 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 10, 2026

Data Processing Delays

Detected by Pingoru
Feb 10, 2026, 09:07 AM UTC
Resolved
Feb 10, 2026, 11:47 AM UTC
Duration
2h 40m
Timeline · 2 updates
  1. investigating Feb 10, 2026, 09:07 AM UTC

    We are currently experiencing issues sending profile events exports to AWS S3 and Google Cloud. We expect to restore normal operation within the next two hours. After that, we will run all scheduled export jobs that were missed during the incident. This issue does not affect the normal operation of the service or data collection—only the delivery of exports is delayed.

  2. resolved Feb 10, 2026, 11:47 AM UTC

    Profile events exports to AWS S3 and Google Cloud are back to normal, and all pending export jobs have been processed. All event exports have been delivered to customers.

Read the full incident report →

Notice February 6, 2026

Elevated API Errors

Detected by Pingoru
Feb 06, 2026, 10:42 AM UTC
Resolved
Feb 06, 2026, 10:59 AM UTC
Duration
17m
Affected: APIDashboard
Timeline · 3 updates
  1. investigating Feb 06, 2026, 10:42 AM UTC

    We're experiencing an elevated level of API errors and are currently looking into the issue.

  2. monitoring Feb 06, 2026, 10:52 AM UTC

    Our service provider is experiencing brief network issues. A small percentage of traffic wasn’t reaching our cluster. The service is back to normal now, and we’re continuing to monitor.

  3. resolved Feb 06, 2026, 10:59 AM UTC

    This incident has been resolved

Read the full incident report →

Major February 4, 2026

Delayed Webhook Delivery

Detected by Pingoru
Feb 04, 2026, 12:14 PM UTC
Resolved
Feb 04, 2026, 02:13 PM UTC
Duration
1h 58m
Affected: API
Timeline · 3 updates
  1. investigating Feb 04, 2026, 12:14 PM UTC

    We are currently experiencing an issue with webhook delivery. Some webhook events are being delayed or not delivered as expected. As a result, customers may observe a reduced number of webhook events, including subscription and access level updates. This may impact subscription approvals and credit processing. Our engineering team is actively investigating the root cause and working to restore normal delivery.

  2. monitoring Feb 04, 2026, 12:27 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 04, 2026, 02:13 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 12, 2026

subscription purchase events delayed

Detected by Pingoru
Jan 12, 2026, 11:12 AM UTC
Resolved
Jan 12, 2026, 11:12 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Jan 12, 2026, 11:12 AM UTC

    From 06:20 to 07:00 UTC, subscription purchase events WEB hooks haven't been sent to subscribers. During the next 3h, right after the incident ended, all delayed events were delivered successfully.

Read the full incident report →

Major December 24, 2025

Analitics data related features not working in the Dashboard

Detected by Pingoru
Dec 24, 2025, 10:06 AM UTC
Resolved
Dec 24, 2025, 10:27 AM UTC
Duration
20m
Affected: Dashboard
Timeline · 3 updates
  1. investigating Dec 24, 2025, 10:06 AM UTC

    We are currently investigating this issue.

  2. monitoring Dec 24, 2025, 10:15 AM UTC

    A fix has been implemented, and we are monitoring the results

  3. resolved Dec 24, 2025, 10:27 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 3, 2025

Increased response time

Detected by Pingoru
Dec 03, 2025, 09:20 PM UTC
Resolved
Dec 03, 2025, 09:49 PM UTC
Duration
28m
Affected: APIDashboard
Timeline · 3 updates
  1. investigating Dec 03, 2025, 09:20 PM UTC

    We're experiencing an increased response time for the dashboard and API requests and are currently looking into the issue.

  2. investigating Dec 03, 2025, 09:37 PM UTC

    We are currently seeing elevated errors and degraded performance for requests routed through Cloudflare in the UK region. Our team is investigating the issue. Cloudflare has acknowledged related network problems on their status page, and we are monitoring their updates while continuing to assess the impact on our services.

  3. resolved Dec 03, 2025, 09:49 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 7, 2025

Incident Report — Network Instability on Nov 6

Detected by Pingoru
Nov 07, 2025, 04:03 PM UTC
Resolved
Nov 06, 2025, 12:05 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Nov 07, 2025, 04:03 PM UTC

    From 12:05 UTC to 15:09 UTC on November 6, Adapty experienced intermittent network issues that resulted in approximately 7% of requests being retried. Unfortunately, this event was not automatically surfaced by our internal monitoring, and our external monitoring did not trigger an alert because it only reports after two consecutive failures. As a result, we did not notify customers in a timely manner. The underlying issue has been mitigated, and systems are operating normally. We are currently implementing an additional monitoring layer to collect status codes directly from the CDN providers we use, ensuring faster and more accurate detection in the future. We’re sorry for the disruption and for not alerting you sooner. We are taking steps to ensure better visibility and responsiveness going forward.

Read the full incident report →

Minor August 28, 2025

Increased response time in the dashboard

Detected by Pingoru
Aug 28, 2025, 09:22 AM UTC
Resolved
Aug 28, 2025, 10:52 AM UTC
Duration
1h 30m
Affected: API
Timeline · 2 updates
  1. investigating Aug 28, 2025, 09:22 AM UTC

    We're experiencing an increased response time for the dashboard requests and are currently looking into the issue. SDKs are not affected.

  2. resolved Aug 28, 2025, 10:52 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 19, 2025

Increased response time in the api

Detected by Pingoru
Jun 19, 2025, 02:56 PM UTC
Resolved
Jun 19, 2025, 03:22 PM UTC
Duration
25m
Affected: API
Timeline · 3 updates
  1. investigating Jun 19, 2025, 02:56 PM UTC

    We're experiencing an increased response time for the API requests and are currently looking into the issue.

  2. investigating Jun 19, 2025, 03:21 PM UTC

    We are continuing to investigate this issue.

  3. resolved Jun 19, 2025, 03:22 PM UTC

    This incident has been resolved.

Read the full incident report →