Ada incident

Investigating issues with Ada Chat services

Critical Resolved View vendor source →

Ada experienced a critical incident on August 28, 2025 affecting Voice, lasting 2h 14m. The incident has been resolved; the full update timeline is below.

Started
Aug 28, 2025, 11:43 PM UTC
Resolved
Aug 29, 2025, 01:58 AM UTC
Duration
2h 14m
Detected by Pingoru
Aug 28, 2025, 11:43 PM UTC

Affected components

Voice

Update timeline

  1. investigating Aug 28, 2025, 11:43 PM UTC

    Some customers are experiencing issues with our chat services.

  2. investigating Aug 29, 2025, 12:17 AM UTC

    We are currently investigating an issue where our voice feature are unavailable for some customers. Our team is actively working to identify the root cause and will provide updates as soon as more information is available.

  3. investigating Aug 29, 2025, 01:10 AM UTC

    We are continuing investigating the issue.

  4. monitoring Aug 29, 2025, 01:27 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Aug 29, 2025, 01:58 AM UTC

    This incident has been resolved.